Certified Medical Assistant

4 weeks ago


West Des Moines, United States Iowa Staffing Full time

Unitypoint Clinic Regional Certified Medical AssistantThis position can work from home or in office. Monday-Friday 8AM-5PM Full-time + benefitsThis role provides medication prior authorization support for assigned clinics in the Des Moines region using the Epic In Basket system. The Certified Medical Assistant (CMA) is responsible for managing prior authorizations from clinic to pharmacy, including processing requests, coordinating with pharmacies and insurance payers, and ensuring timely approvals to support patient access to medications.Responsibilities include:Provide medication prior authorization support for assigned clinics in the Des Moines region using the Epic In Basket system.Manage prior authorizations from clinic to pharmacy, including submission, tracking, approval, denial, and follow-up.Monitor and process Epic In Basket work queues related to medication authorization requests and approvals.Communicate with clinics, pharmacies, and insurance payers to obtain required clinical documentation and approvals.Follow up on pending prior authorizations to prevent delays in patient access to medications.Escalate urgent, complex, or denied authorizations to providers or leadership as appropriate.Perform all duties within Certified Medical Assistant (CMA) certification, competency, and provider delegation.Document all authorization activity, phone calls, and communications in Epic using standardized workflows.Maintain accurate electronic health records in accordance with office policies and compliance standards.Respond to patient questions regarding medication authorization status as directed by providers.Maintain knowledge of medications and related clinical information necessary to support authorization workflows.Comply with all CLIA, OSHA, Safety, Risk Management, Compliance, and HIPAA policies.Demonstrate reliable attendance, strong organization, teamwork, and a commitment to quality and customer service.Perform other duties as assigned by the Clinic Administrator.Qualifications:Previous medical prior authorization and clinic experience highly desiredValid and current certification in the state of Iowa for Medical AssistingCertified Medical Assistant (CMA) accredited program with certification (AAMA, NCCT, AMT, NHA, NCMA, NAHP, AAH, ARMA or NHCA)Prior experience in a clinical or outpatient setting preferredFamiliarity with EPIC a plus



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