Customer Support Supervisor

4 weeks ago


Ormond Beach, United States Security First Insurance Company Full time

The Customer Support Supervisor will lead and develop a high-performing team, oversee daily operations, ensure customer service goals are met, handle escalations, and manage payroll. This role requires strong leadership skills, the ability to motivate a diverse team, and a focus on continuous improvement.Must be willing to work a hybrid schedule in the Ormond Beach office.Key Responsibilities:* Lead and mentor customer support specialists to meet performance goals.* Monitor team performance and ensure quality standards are met.* Manage employee schedules and adherence to optimize efficiency.* Handle escalations, collaborate with cross-functional teams, and resolve issues.* Oversee team training, timekeeping, and payroll management.Minimum Requirements:High School Diploma or GEDTwo (2) years experience in a contact center or customer service supervisory roleOR an equivalent combination of education, certification, training, and/or experienceCertifications and Licenses:May be required to possess a valid state of Florida drivers licenseFlorida property & casualty (P&C) 220 license or ability to obtain within 1 year of employmentInsurance industry designations or trade certifications as requiredPreferred Qualifications:Bachelors degree in a related fieldThree (3) years of industry experience in property & casualty (P&C) underwriting or claims or financial services industryPrior experience with coaching and training team membersBilingual (Spanish / English) Learn More



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