Customer Service Supervisor

1 week ago


Royal Palm Beach, United States Insight Global Full time

We are seeking a Customer Service Supervisor to oversee a team of four customer service and client relations representatives. This supervisory role is focused on managing the scheduling of appointments and coordinating technicians for both commercial and residential building inspections. The ideal candidate will have strong leadership skills, a customer-first mindset, and experience in a service-based industry, particularly within the inspection, construction, or real estate sectors.


Key Responsibilities:

  • Supervision & Team Management:
  • Lead, motivate, and supervise a team of four customer service representatives.
  • Provide training, coaching, and development to ensure the team meets performance expectations.
  • Conduct regular one-on-one meetings and team huddles to address challenges and improve performance.
  • Monitor daily workflows to ensure customer inquiries are handled promptly and efficiently.
  • Scheduling & Coordination:
  • Oversee the scheduling of appointments for building inspections, ensuring all client needs are met on time.
  • Coordinate with technicians to confirm inspection availability and coverage, ensuring smooth operations.
  • Handle scheduling conflicts or last-minute changes, making quick decisions to ensure minimal disruption to service.
  • Customer Relationship Management:
  • Address and resolve escalated customer inquiries or complaints in a professional and timely manner.
  • Build and maintain strong relationships with clients, providing exceptional customer service at all times.
  • Ensure all customer communications (phone, email, etc.) are accurate, polite, and follow company standards.
  • Performance & Reporting:
  • Track key performance indicators (KPIs) for the customer service team, including call response times, scheduling efficiency, and customer satisfaction.
  • Prepare weekly and monthly reports on team performance, customer feedback, and operational challenges.
  • Identify process improvements and recommend solutions to enhance team efficiency and service quality.



  • royal palm beach, United States Insight Global Full time

    We are seeking a Customer Service Supervisor to oversee a team of four customer service and client relations representatives. This supervisory role is focused on managing the scheduling of appointments and coordinating technicians for both commercial and residential building inspections. The ideal candidate will have strong leadership skills, a...


  • Royal Palm Beach, Florida, United States HAPPY TAILS DOG GROOMING AND SPA Full time

    Job DescriptionAt HAPPY TAILS DOG GROOMING AND SPA, we are seeking a skilled Front Desk professional to manage the daily operations of our thriving Pet Spa in Royal Palm Beach / Wellington. Key responsibilities include greeting and checking out customers and their pets, making appointments over the phone, and assisting the groomers as needed.Key...


  • Royal Palm Beach, Florida, United States Southern 441 Toyota Full time

    Job OverviewSouthern 441 Toyota is a leading dealership in the region, committed to providing exceptional customer service and a positive work environment. We offer consistent training programs for accelerated growth and a fun, vibrant culture that promotes a winning team.Key ResponsibilitiesAnswer dealership group phones, greet and receive prospects and...


  • Royal Palm Beach, United States Insight Global Full time

    We are seeking a Call Center Supervisor to oversee a team of four customer service and client relations representatives. This supervisory role is focused on managing the scheduling of appointments and coordinating technicians for both commercial and residential building inspections. The ideal candidate will have strong leadership skills, a customer-first...


  • Royal Palm Beach, United States Insight Global Full time

    We are seeking a Call Center Supervisor to oversee a team of four customer service and client relations representatives. This supervisory role is focused on managing the scheduling of appointments and coordinating technicians for both commercial and residential building inspections. The ideal candidate will have strong leadership skills, a customer-first...


  • Royal Palm Beach, Florida, United States Burlington Full time

    Burlington Stores, Inc. is seeking a Retail Sales Associate to join our team. As a key ambassador of our brand, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers.Key Responsibilities:Greet and assist customers in a friendly and professional mannerMaintain a neat and organized...


  • royal palm beach, United States Insight Global Full time

    We are seeking a Call Center Supervisor to oversee a team of four customer service and client relations representatives. This supervisory role is focused on managing the scheduling of appointments and coordinating technicians for both commercial and residential building inspections. The ideal candidate will have strong leadership skills, a customer-first...


  • Royal Oak, United States FedEx Full time

    FedEx - JobID: PDX_FEC_F83ED506-E785-47DE-8DDC-9B9A533F21F1_240839 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...


  • Atlantic Beach, Florida, United States Sage Hospitality Group Full time

    Front Office Supervisor Job DescriptionWe are seeking a highly skilled Front Office Supervisor to join our team at One Ocean Resort and Spa. As a Front Office Supervisor, you will be responsible for ensuring the efficient operation of the front desk, providing excellent customer service, and supervising a team of front desk staff.Key...


  • Palm Beach, Florida, United States Ultimate Staffing Full time

    Job Title: Customer Account CoordinatorAbout the Company:Our client is a luxury vehicle transport company that specializes in providing seamless service for highline and exotic car shipments. They pride themselves on ensuring a smooth experience from start to finish for their clients.Job Overview for Customer Account CoordinatorThis role will support the...


  • palm beach, United States MAFÉ Resources Full time

    About Us:Join an innovative technology company at the forefront of e-commerce, where we’re committed to delivering seamless online experiences and top-notch customer service. We’re looking for a passionate Technical Customer Service Specialist with Intercom experience to support our growing customer base and drive satisfaction on our e-commerce...


  • palm beach, United States MAFÉ Resources Full time

    About Us:Join an innovative technology company at the forefront of e-commerce, where we’re committed to delivering seamless online experiences and top-notch customer service. We’re looking for a passionate Technical Customer Service Specialist with Intercom experience to support our growing customer base and drive satisfaction on our e-commerce...


  • Palm Beach, Florida, United States Jobs for Humanity Full time

    Job SummaryThe Customer Advocate is a vital role at Safelite, serving as the first impression for our customers. This position requires a highly organized and energetic professional who can deliver a memorable experience during every interaction. As a Customer Advocate, you will be responsible for managing administrative processes, scheduling, work orders,...


  • Palm Beach, Florida, United States Jobs for Humanity Full time

    Customer Advocate Job DescriptionAt Jobs for Humanity, we're collaborating with Safelite to build an inclusive and just employment ecosystem. As a Customer Advocate, you'll play a crucial role in delivering exceptional customer experiences.Key Responsibilities:Welcome in-shop customers and resolve their concerns efficiently, often finding creative...

  • Front-End Supervisor

    4 weeks ago


    Virginia Beach, Virginia, United States Restaurant Depot Full time

    As a Front-End Supervisor at Restaurant Depot, you will be responsible for supervising, training, and evaluating cashiers, front-end loaders, checkers, and U-boat retrieval personnel. You will ensure friendly, efficient, and professional customer service, as well as compliance with established sales and security policies and procedures. Additionally, you...

  • Front-End Supervisor

    4 weeks ago


    Pompano Beach, Florida, United States Restaurant Depot Full time

    As a Front-End Supervisor at Restaurant Depot, you will be responsible for leading a team of cashiers, front-end loaders, checkers, and U-boat retrieval specialists. Your key objectives will include ensuring friendly, efficient, and professional customer service, maintaining compliance with established sales and security policies, and resolving customer...


  • West Palm Beach, Florida, United States Aramark Corp. Full time

    We are seeking a highly skilled Food Service Supervisor to join our team at Aramark Corp.Key Responsibilities:Maintain accurate inventory on a weekly basis.Train/mentor other food service workers.Ensure all food safety/temperature logs are completed with appropriate corrective action, as necessary.Recommend replacement of existing equipment to meet needs of...


  • Royal Palm Beach, Florida, United States Aldi Inc. Full time

    Job Summary:Aldi Inc. is seeking a highly skilled and experienced Warehouse Operations Supervisor to join our team. As a key member of our warehouse operations team, you will be responsible for overseeing the daily receiving and shipping of products, ensuring compliance with established guidelines, and developing action plans to improve operating results.Key...

  • Service Plumber

    6 days ago


    West Palm Beach, United States Service Experts Full time

    Job Title: Plumber II Reports To: Plumbing Manager or Journeyman Plumber or General Manager Status: Category: Technician Location Name: Xtra Mile Cooling, Plumbing & Electric Location Address: 7830 Byron Dr # 7, West Palm Beach, FL 33404 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right...

  • Service Plumber

    3 days ago


    West Palm Beach, United States Service Experts Full time

    Job Title: Plumber II Reports To: Plumbing Manager or Journeyman Plumber or General Manager Status: Category: Technician Location Name: Xtra Mile Cooling, Plumbing & Electric Location Address: 7830 Byron Dr # 7, West Palm Beach, FL 33404 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right...