Deskside Support Technician
3 weeks ago
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Required Qualifications:
· Bachelor’s degree or foreign equivalent required from an accredited institution. We will also consider three years of progressive experience in the specialty instead of every year of education.
· Min 2-3 years of experience in EUC Hands and Feet Support.
· US citizens and Green Card holders authorized to work in the U.S. are encouraged to apply, we are unable to sponsor at this time.
Required Skill:
EUC H&F Concierge Engineer:
· 2 years of experience in EUC H&F Support. (End User Compute – Deskside Support)
· Support and troubleshooting of Windows 10 Operating system, Microsoft O365 applications
· Good customer handling skills and prior experience in Concierge (VIP Users) support
· Install, troubleshoot, and repair desktop/laptop issues (both hardware/software)
· Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
· SCCM client end installation & troubleshooting knowledge
· Basic knowledge of Networking and Active Directory
· Must have the right attitude and customer-centric approach
· Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
100% onsite - Working from our client office- Burlington VT, US
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