Junior IT Service Technician

1 month ago


Essex Junction, United States Govcio LLC Full time
Overview:

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Essex Junction, VT or South Burlington, VT and will be an onsite position.  All contract personnel may be required to travel occasionally for site coverage.

Responsibilities:

The employee is part of a team that provides support for all onsite IT activities.  They consult with support teams, help desks, customers and other technical staff in the resolution of problems.  They coordinate and perform operation and/or maintenance activities for networks/servers.  They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support.  They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel.  Other specific duties include the following:

  • Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Recommend systems modifications to reduce user problems.
  • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
  • Install operating system patches, upgrades etc. via SCCM Software Center
  • Provides remote support services for telework/home users.
    • Helps ensure user applications work over VPN and/or Citrix.
  • Manage user relocation requests
  • Ensure devices are properly encrypted.
  • Local On-Site Cabling
  • Provide on-site support for enterprise groups such as the network and security operation centers.
    • Restart network equipment, including switches and routers as directed by enterprise networking.
    • Replace defective network equipment.
  • Wireless Services
    • Assist users with mobile communication devices.
    • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
  • Asset Inventory Support
    • Assist with physical inventory as needed.
    • Assist with receiving and receipting property.
  • Disposal Preparation Support
    • Process computer equipment for disposal.
    • Ensure disposal policies are properly employed.
    • Ensure all devices are fully wiped of information before leaving the facility.
  • Video Conferencing and Audio/Video O&M
    • Troubleshoot system problems and repairs
    • Work with support staff for remote troubleshooting and repairs.
    • Assist in setting up presentation devices and video conferencing units.
  • Support pre/post application releases
  • Gather analyze, and report end-user support trends
  • Other duties as assigned
Qualifications:

High School with 0-2 years of experience

Required Skills and Experience

  • US Citizen
  • High degree of technical proficiency
  • Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience

  • Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
  • Certification in Microsoft Operating Systems
  • Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Security+

Clearance Required:

Must be able to obtain and hold a Public Trust Clearance.

Company Overview:

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

 

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range: USD $21.15 - USD $21.15 /Hr.

  • Essex Junction, United States Govcio LLC Full time

    Overview: GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal customer. This position will be located in Essex Junction, VT or South Burlington, VT and will be an onsite position.  All contract personnel may be required to travel occasionally for site coverage. Responsibilities: The employee is part of a team...


  • Essex Junction, United States Oneida ESC Group Full time

    Oneida Professional Services (OPS) is actively seeking a highly motivated, full-time Junior Field Engineer in Essex Junction, VT.Key Responsibilities: Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system. Interact with network services, software systems engineering, and/or...


  • Essex Junction, United States Keurig Dr Pepper Full time

    Shift:  N1: Monday-Wednesday, alt Thursday 6:00pm-6:15am As a Maintenance Technician II, you are responsible for installing, modifying, troubleshooting, repairing, overhauling, rebuilding, and dismantling all types of complex manufacturing and support equipment. You will be involved in work of a varied nature with minimal supervision, to maintain physical...


  • Essex, United States Oneida Total Integrated Enterprises Full time

    Junior Field Engineer - Essex Junction, VTOneida Professional Services (OPS) is actively seeking a highly motivated, full-time Junior Field Engineer in Essex Junction, VT.Key Responsibilities:Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.Interact with network services,...


  • Essex Junction, Vermont, United States HallKeen Assisted Living Communities LLC Full time

    Job DescriptionHallKeen Assisted Living Communities LLC is seeking a highly skilled Medication Technician to join our team in Essex Junction, VT. As a Medication Technician, you will play a critical role in ensuring the health and well-being of our residents by administering medications and treatments in a safe and accurate manner.About the CompanyAt...


  • Essex, Maryland, United States Sam's Club Full time

    Job Overview:Sam's Club is seeking a skilled Automobile Center Store Associate to join our team. As a key member of our Tire and Battery Center, you will be responsible for providing exceptional customer service and delivering safe and efficient sales and service experiences.Compensation:The estimated hourly wage range for this position is $19.00 to...


  • Essex Junction, Vermont, United States Penske Full time

    OverviewPenske is a leading provider of transportation services, delivering essential and innovative solutions to help companies move forward. We are seeking an experienced Diesel Mechanic/Technician I to join our team.SalaryWe offer a competitive starting salary, with the potential for overtime pay. Additionally, we provide shift premiums: $3.00/hour for...


  • Annapolis Junction, Maryland, United States Nightwing Full time

    Junior CNO Software DeveloperNightwing's mission is to provide technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government.**Job Description:** As a Junior CNO Developer at Nightwing, you'll be part of a team that analyzes systems to understand how they work and how they behave when...


  • Annapolis Junction, United States Sensible Solutions and Technologies Inc Full time

    Job Description Junior Systems Engineer, Clearance Required - TS/SCI w/Polygraph Please note, this position requires all candidates to currently possess an active Top-Secret SCI Clearance with a Polygraph. This position is not an opportunity to be sponsored or nominated for a government security clearance. The Work: This contract supports compliance...


  • Essex Junction, Vermont, United States Town of Essex Full time

    About the RoleWe are seeking a skilled and enthusiastic Parks Maintenance Technician to join our team. As a key member of our Parks and Recreation Department, you will play a crucial role in maintaining the town's grounds and facilities.This full-time hourly position offers a competitive salary range of $18-$21 per hour, depending on qualifications and...


  • Essex, United States Keurig Dr Pepper Full time

    Shift: N1: Monday-Wednesday, alt Thursday 6:00pm-6:15am As a Maintenance Technician II , you are responsible for installing, modifying, troubleshooting, repairing, overhauling, rebuilding, and dismantling all types of complex manufacturing and support equipment. You will be involved in work of a varied nature with minimal supervision, to maintain physical...


  • Junction City, Kentucky, United States Brad's Automotive Service Full time

    Job Summary:">We are looking for a skilled Mechanical Systems Technician to join our team at Brad's Automotive Service. As an Automotive Technician, you will be responsible for diagnosing and repairing complex mechanical issues in a variety of vehicles.Responsibilities:">Use advanced tools and equipment to diagnose and repair engine problemsPerform routine...


  • Essex, United States Keurig Dr Pepper Full time

    Shift:  N1: Monday-Wednesday, alt Thursday 6:00pm-6:15am As a Maintenance Technician II, you are responsible for installing, modifying, troubleshooting, repairing, overhauling, rebuilding, and dismantling all types of complex manufacturing and support equipment. You will be involved in work of a varied nature with minimal supervision, to maintain physical...


  • Annapolis Junction, United States Synergy ECP Full time

    Junior Software Engineer (Python) Annapolis Junction, MD (http://maps.google.com/maps?q=Annapolis+Junction+MD) Description We are searching for cleared professionals who are passionate about their work and ready to take the next step in their careers! The talented individuals we hire at Synergy are provided with a multitude of contract opportunities from...


  • Annapolis Junction, United States Intelliforce-IT Solutions Group Full time

    Job DescriptionJob DescriptionAbout the Role:Join Intelliforce as a System Administrator supporting mission-critical application and web service development for an advanced Identity and Access Management solution. In this exciting role, you’ll also work with the Endpoint Services team, supporting systems implementing JBlocks. You’ll serve as a backup SA,...


  • Essex, Maryland, United States Hobart Service Full time

    About UsHobart Service is a trusted source for commercial food equipment service solutions, with a history spanning over 125 years. Our team of over 1,700 associates nationwide serves as valued partners to customers, committed to delivering exceptional customer service and upholding the ITW values of Integrity, Simplicity, Trust, Respect, and Shared Risk.Job...


  • Essex, Maryland, United States Career Strategies Full time

    Residential Facilities Technician Job DescriptionWe are seeking a highly skilled Residential Facilities Technician to join our team in the Essex, MD area. As a key member of our property management division, you will be responsible for ensuring the highest level of resident satisfaction by performing various maintenance tasks, including HVAC repair and...


  • Grand Junction, Colorado, United States Rotech Inc Full time

    Job DescriptionThis Customer Service Technician position requires delivering, setting up, and maintaining medical equipment, oxygen, and supplies, as well as instructing patients and/or caregivers on proper use and maintenance. The role also involves providing customer service over the phone and in-person to patients and referral sources.The successful...


  • Essex, Maryland, United States Sam's Club Full time

    We are seeking a highly skilled and motivated Tire & Battery Center Technician to join our team at Sam's Club in Annapolis, MD. This is an excellent opportunity to contribute to the success of our sales and service team and ensure the safety of our members.ResponsibilitiesAs a Tire & Battery Center Technician, your primary responsibilities will include:Key...


  • Junction City, Kentucky, United States A&M Services LLC Full time

    Job DescriptionA&M Services LLC is seeking an Environmental Services Technician to maintain a clean and healthy environment in our facilities. The successful candidate will:Clean offices, classrooms, bathrooms, and common areas on a nightly basis.Maintain the cleanliness and organization of buildings.Perform light cleaning duties as needed.Inform customers...