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Systems Support Engineer
2 months ago
Position Title: Systems Support Engineer
Location: Onsite Role at Atlanta, GA
Duration: 6 Months Contract with Extensions
Secret Clearance Required
Job Description:
Georgia Tech Research Institute (GTRI) seeks a Systems Support Engineer. Under direct supervision, provides management information system user support on a continuing basis, either by phone or site visit. Troubleshoots end-user problems. Secret Clearance Required.
Duties:
- Perform for basic level design, integration, implementation and modification of assigned user information systems.
- This includes coordination of the installation, testing, operation, troubleshooting and maintenance of those systems.
- Provide functional and technical expertise in support of user systems operation and maintenance.
- May include support of labs, training facilities and general IT office software and hardware.
- Temp work will interact on a consistent basis with departmental users.
- Conduct needs analysis, planning and scheduling the installation of new or modified hardware/software.
- Develop functional and technical IT system requirements and specifications.
- Provide technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability and access.
- Monitor and reports on system performance.
- Maintain hardware and software inventories including developing and updating departmental distributed software license management policy.
- Perform other duties as assigned.
Requirements:
- Experience with enterprise applications not limited to DevSecOps, Cameo and Teamwork Cloud
- PKI certificate management, VDI infrastructure management, enterprise storage including quota management, backup and disaster recovery, system updates and upgrades, system hardening, general troubleshooting and other assigned duties.
- Command line proficiency preferred.
- Education: Bachelor's Degree or an equivalent combination of education and experience.
Years of Experience
- 2 plus years of solid job-related experience
- Prefer candidates with 10+ years of solid job-related experience due to the complexity of work
