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Warm Line Mentor
4 months ago
Position Title: Warm Line Mentor
Reports to: Warm Line Supervisor
Job Type: Part-time openings (three positions); Non-exempt
Schedule: Tuesday-Saturday shift, 2:30pm-10:30pm, Wed, Th, Sat 8:30-3:30pm
Pay Rate: $26.01/hour
Location: Onsite in Seattle, WA
Union Representation: OPEIU Representation
PROGRAM SUMMARY
Join the Crisis Connections team and be a vital part of our mission to connect people in physical, emotional, and financial crisis to helpful resources. Our passion is caring, listening, and empowering people to make positive life choices. Crisis Connections serves all people (in physical, emotional, and financial crisis) with an emphasis on servicing King County residents.
If you want to be part of our mission and have a passion for helping others, we invite you to apply for our Warm Line Mentor position.
POSITION SUMMARY
- Answer Warm Line calls
- Act as primary support to volunteer phone workers as they answer calls, supporting during escalated and difficult calls.
- Work one to three shifts per week as the Shift Mentor
- Acclimate new Warm Line Phone Workers during their apprentice period through support, guidance and debriefing
- Help debrief calls with all peers on shift
- Quality assurance review of calls and sign off as appropriate
- Meet every 2 weeks with the Warm Line Supervisor to check in and debrief role as a mentor and discuss options
- Participate in Warm Line trainings as a role play mentor on Saturdays as needed
- Participate in ongoing continuing education events and activities
- Contribute to the development of shift comradery through discussions and activities
- Practice the promotion of self-autonomy for callers and volunteers, supporting continued growth and recovery journeys
- Other tasks as assigned
QUALIFICATIONS AND EXPERIENCE NEEDED:
- Demonstrate knowledge of Recovery Principles
- Be advanced in own personal recovery
- Certified Peer Counselor OR ability to acquire within 6 months of hire.
- A minimum of 1 year (including 200 hours experience serving as a phone worker on the Warm Line OR 200 hours of volunteer phone worker experience on another phone line at Crisis Connections OR 2 years of full-time work as a Certified Peer Counselor (references required).
- Successfully act as a Warm Line Apprentice Peer during at least one training period. (Can be completed post hire).
- Completion of Mentor Training provided by Crisis Connections. (Can be completed post hire).
- Minimum of 21 years of age
Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.
- This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.
Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.
- Excellent medical, dental, and vision coverage including an 100% employer paid option for certain plans and coverage tiers.
- Annual wage increases
- Generous Paid Time Off & 12 Paid Holidays
- Discount on ORCA transit pass
- Free Parking & Flexible Schedules
- Growth opportunities
- Self-care tools & weekly check ins with your supervisor
Voluntary Benefits
- Short-term and long-term disability
- Flexible Spending Accounts (FSA)
- 403B Retirement Plan
- Gym classes
Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.
Requirements
Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.
- This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as an accommodation. Additional accommodations for the assessment are provided upon request.
Technology Requirements:
- Smart phone with ability to download and use Multi-factor Authentication (MFA) application.
DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.
EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.
Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.
