$26/hour - Bilingual Customer Service Representative - Norman, OK
3 weeks ago
Responsibilities:
- Effectively processes all incoming calls in a professional, friendly and timely manner
- Communicates with customers to resolve problems and concerns in a courteous, professional and timely manner
- Provides customers with consistent, high-quality service in accordance with company procedure
- Provides switchboard assistance as needed
- Follows up on customer inquiries not immediately resolved (as applicable)
- Recognizes, documents, and alerts the supervisor of trends in customer calls
- May perform receptionist and operator duties
- Performs various additional administrative functions as needed or assigned, including correspondence and filing
- Performs other duties as assigned/necessary
Minimum Requirements:
- High school diploma or equivalent (as applicable)
- Basic reading, writing, and arithmetic skills required
- Must be computer literate with the ability to learn customer service software applications
- Professional verbal and written communication skills
- Ability to effectively elicit/provide information to and from appropriate individuals (including but not limited to supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required
General Comments
Must be Spanish speaking bilingual
resume submission to me, they need to be local. Will do in person interview.
BASIC PURPOSE
Maintaining a positive, empathetic, and professional attitude toward customers at all times, this positionis responsible for providing assistance to customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.
Benefits
At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
- Competitive pay & weekly paychecks
- Health, dental, vision, and life insurance
- 401(k) savings plan
- Awards and recognition programs
*Benefit eligibility is dependent on employment status.
About Amergis
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.Learn More
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