Customer Service Associate

1 day ago

Rochester, United States Bausch + Lomb Full time
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world-from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries , extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Responsibilities

This role is responsible for supporting sales and distribution activities by providing superior customer service. The position will serve as a first point of contact for internal and external inquiries pertaining to Bausch + Lomb's small to medium sized direct trading partners. The Customer Service Associate will process daily orders for the business unit, manage incoming customer service phone calls, respond to customer information requests, and resolve standard customer and order issues. The Customer Service Associate is focused on enhancing the customer experience for all Bausch + Lomb's Customers through consistent follow-up, communication, high attention to detail, and professional demeanor.

Order Management
  • Manage order processing via email, fax, telephone and electronic system with accuracy and speed for small to medium sized direct trading partners
  • Monitor open order report to ensure orders have cleared through to physical distribution and resolve issues as required
  • Respond to and resolve standard customer inquiries and requests received via telephone, email, mail and fax in a timely and efficient manner, including:
    • Product information and availability
    • Ordering, order status, cancellation and tracking information
    • Billing and invoice requests
  • Responsible for escalating inquiries and issues and logging all customer communication in customer relationship management tool
  • Ensure service during disruptions (weather, employee vacation/sick leave or otherwise) and other company closing including some holidays and holiday shutdown

Compliance
  • Understand and follow all company policies
  • Assure all transactions are in compliance with policies
  • Work with team members to resolve inquiries or issues
  • Meet minimum acceptable metrics for schedule adherence, call handling, order entry and status, and others as determined by management

Qualifications
  • Basic understanding of customer service operations
  • Good communication skills
  • Values and desires to contribute dedicated teamwork
  • Data entry skills
  • Basic accounting and Excel skills
  • Dependable and consistent attendance
  • Must have eagerness and capacity to learn
  • Values and desires to contribute dedicated teamwork
  • Must be self-motivated and approach tasks with a positive, proactive attitude
  • High school diploma and 0-1 year of customer service experience
  • 2 years customer service and order entry experience preferred

This position may be available in the following location(s): US - Rochester, NY (GEHC)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between $15.00 - $22.00 per hour. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch + Lomb's Job Offer Fraud Statement.

Our Benefit Programs: Employee Benefits: Bausch + Lomb

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Learn More

  • Customer Service Associate

    3 months ago

    Rochester, United States Ollie's Bargain Outlet, Inc. Full time

    Ollie's Bargain Outlet - 3160 W Ridge Rd [Retail Associate / Team Member] As a Customer Service Associate at Ollie's Bargain Outlet, you'll: Greet and acknowledge every customer as they enter and exit the store and as they approach the front end; Accurately and efficiently operate the register; Approve refunds for other Associates up to a specified dollar...

  • Customer Service Associate

    2 weeks ago

    Rochester, United States The Hertz Corporation Full time

    Wage = $17.25/hr Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks and have good organizational skills Allowed to leg Customer Service, Associate, Service, Retail, Automotive, Customer

  • Customer Service Associate

    2 weeks ago

    Rochester, United States The Hertz Corporation Full time

    Wage: $17.00/hr plus commission Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks and have good organizational skills Customer Service, Associate, Service, Retail, Automotive, Customer

  • Customer Service Associate

    4 weeks ago

    Rochester, United States The Hertz Corporation Full time

    Wage = $17.25/hr Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks and have good organizational skills Allowed to leg Customer Service, Associate, Service, Retail, Automotive, Customer

  • Customer Service Associate

    2 weeks ago

    Rochester, United States Savers | Value Village Full time

    **Job Title: Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Associate

    2 weeks ago

    Rochester, United States Bausch & Lomb Full time

    Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world-from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our comprehensive portfolio of over 400 products is fully...

  • Customer Service Associate

    2 weeks ago

    Rochester, United States Nesco Resource, LLC Full time

    Nesco Resource is seeking a Customer Service Associate to assist out client on a short-term assignment in Rochester!   Pay Rate: $18/hr Shift: Monday - Friday 830am-5pm Type: Contract - 3+ months   Responsibilities: Answering inbound calls/emails, addressing customer inquiries when needed. Corresponding via email queue with both internal partners,...

  • Customer Service Associate

    1 day ago

    Rochester, United States Nesco Resource, LLC Full time

    Nesco Resource is seeking a Customer Service Associate to assist out client on a short-term assignment in Rochester! Pay Rate: $18/hrShift: Monday - Friday 830am-5pmType: Contract - 3+ months Responsibilities:Answering inbound calls/emails, addressing customer inquiries when needed.Corresponding via email queue with both internal partners, clients, and...

  • Customer Service Associate

    1 month ago

    Rochester, United States NESCO Inc Full time

    Nesco Resource is seeking a Customer Service Associate to assist out client on a short-term assignment in Rochester! Pay Rate: $18/hr Shift: Monday - Friday 830am-5pm Type: Contract - 3+ months Responsibilities: Answering inbound calls/emails, addressing customer inquiries when needed. Corresponding via email queue with both internal partners, clients, and...

  • Customer Service Associate

    5 days ago

    Rochester, New York, United States Compass Group, North America Full time

    We are seeking a skilled Customer Service Associate to join our team at Compass Group, North America. Key responsibilities include making cash transactions, verifying cash drawer, giving change, counting cash receipts and completing cash reports. This role may also involve general food service work, maintaining sanitation standards in our facilities, and...

  • Customer Service Associate

    2 months ago

    Rochester, United States ResourceMFG Full time

    summary Resourcemfg is looking for a Software Customer Service Associate Shift: 8am-5pm Pay:18-19 based on experience Description: Excellent communication skills Elevated computer skills Basic knowledge of Hardware and Software Prior experience in a customer-facing role Ability to learn our proprietary software The ability to work as part of a team...

  • Customer Service Associate

    2 weeks ago

    Rochester, United States Bausch + Lomb Full time

    Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world-from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better. Our comprehensive portfolio of over 400 products is fully...

  • Customer Service Associate

    1 week ago

    Rochester, New York, United States DTLR Full time

    Job OverviewWe are seeking an enthusiastic and results-driven Customer Service Associate to join our retail team. In this role, you will be responsible for delivering exceptional customer experiences, managing store operations, and contributing to the success of our business.Main Duties:Provide top-notch customer service by responding promptly to customer...

  • Customer Service Associate

    1 week ago

    Rochester, United States Nesco Resource, LLC Full time

    Nesco Resource is seeking an experienced Customer Service Associate to assist our client's Rochester location! Pay Rate: $18/hr Contract length: 3+ months Location: Henrietta Shift: Monday - Friday 9am-5:30pm JOB DESCRIPTION: Handles inbound calls and follow up about Property and Casualty Insurance policy questions/ inquiries. Partners with team,...

  • Retail Customer Service Associate

    1 month ago

    Rochester, United States FedEx Full time

    FedEx - JobID: PDX_FEC_CFE50039-542A-40FF-8657-3DB44197CB2F_241042 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...

  • Customer Service and Sales Associate

    4 months ago

    Rochester, United States Johnstone Supply Full time

    Customer Service and Sales Associate - Rochester, MN Johnstone Supply - The Heartland Group is currently hiring a Customer Service and Sales Associate for our Rochester, MN store. This individual will handle multiple customers and customer requests in a friendly and professional manner while contributing to branch sales, growth, and profitability. At...

  • Customer Service and Sales Associate

    5 months ago

    Rochester, United States Johnstone Supply Full time

    Customer Service and Sales Associate - Rochester, MN Johnstone Supply - The Heartland Group is currently hiring a Customer Service and Sales Associate for our Rochester, MN store. This individual will handle multiple customers and customer requests in a friendly and professional manner while contributing to branch sales, growth, and profitability. At...

  • Lowe's - Cashier/Customer Service Associate

    7 months ago

    Rochester, United States Lowe's Full time

    All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Cashier/Customer Service Associate, this means:, • Being friendly and professional, and responding quickly to customer and associate needs., • Ensuring merchandise is stocked and presented...

  • Customer Service Associate NY

    2 weeks ago

    rochester, United States Nesco Resource Full time

    Nesco Resource is seeking an experienced Customer Service Associate to assist our client's Rochester location!Pay Rate: $18/hrContract length: 3+ monthsLocation: HenriettaShift: Monday - Friday 9am-5:30pmJOB DESCRIPTION: Handles inbound calls and follow up about Property and Casualty Insurance policy questions/ inquiries. Partners with team, insurance...

  • Customer Service Associate NY

    3 weeks ago

    rochester, United States Nesco Resource Full time

    Nesco Resource is seeking an experienced Customer Service Associate to assist our client's Rochester location!Pay Rate: $18/hrContract length: 3+ monthsLocation: HenriettaShift: Monday - Friday 9am-5:30pmJOB DESCRIPTION: Handles inbound calls and follow up about Property and Casualty Insurance policy questions/ inquiries. Partners with team, insurance...