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Rental Coordinator

2 months ago

Houston, United States Red-D-Arc Full time

Under the direction of the Branch Manager, the incumbent assists with the daily operations of the branch and ensures rental equipment is available for orders.


  • Maintains a safe working environment by following Airgas/Red-D-Arc’s health and safety guidelines.
  • Provides excellent customer service to all accounts.
  • Provides follow-up to leads that are sent to the area via Web, Associations, etc.
  • Provides timely follow-up to customer’s requests.
  • Ensures walk in customers are handled in a timely manner including equipment returns.
  • Processes credit card charges.
  • Communicates daily with Outside Sales Associate on inquiries and/or orders received.
  • Prepares quotes for outside sales and fax to clients as required.
  • Coordinates equipment requirements for efficient order fulfillment and cost containment.
  • Plans and directs customer orders with the service department.
  • Communicates with the service department and/or shop supervisor in regards to equipment shipments and arranges orders for shipment.
  • Ensures proper generation of rental agreements and associated documents.
  • Arranges freight and transportation.
  • Assists with vendor purchasing.
  • Assists with parts and equipment inventories.
  • Performs other related duties as required.

Competency Statements

  • Leadership: Must be able to guide and mentor associates. Must be able to delegate and follow-up effectively.
  • Relationship Building: Must be able to communicate effectively.
  • Decision Making: Must be able to work independently while making decisions based on company policies and objectives.
  • Problem Solving: Must be able to proactively and methodically deal with conflicting goals and challenging situations.

Education

  • Post secondary education equivalent to a College diploma.


Experience

  • Greater than three years of customer service in an industrial/rental environment is preferred.
  • Working knowledge of positioning equipment, welding applications and equipment is an asset.


Skills and Abilities

  • Attention to detail and solid organizational skills.
  • Ability to effectively build relationships with customers and co-workers.
  • Sales experience in either an industrial equipment rental or a welding equipment sales or rental environment (ideally construction, fabrication, and/or manufacturing sectors) an asset.
  • Ability to multi-task and work independently with little supervision.
  • Ability to work in a fast-paced team environment.
  • Ability to make critical decisions while following company procedures.
  • Ability to act proactively or find a solution with work-related problems.
  • Adaptable to set and prioritize work with varying exceptions.
  • Ability to work with a wide variety of people with different personalities and backgrounds.
  • Communicates with clarity, verbally in one on one or group situations, and over the telephone.
  • Communicates well in writing by composing clear documents.


Please Apply: