Audio Visual Technician

1 month ago


Newport Beach, United States Randstad Digital Full time

Looking for an organized and enthusiastic technician to support the day-to-day a/v operations on site.

Required Skills - audio visual, a/v, meeting

Job Duties -

- Work directly with business customers to deliver enterprise quality support services in audio visual collaboration spaces and technologies.

- Provide technical expertise and collaborates with other team members to troubleshoot issues.

- Identify potential system problems and develop solutions/repairs. Perform maintenance and repair tasks on all video conferencing equipment.

- Collaborate with information security, application and support teams in resolving video and audio technology issues.

- Maintain quality level support and services around these products (Microsoft Surface Hubs, Meeting Services (Teams, Zoom), Crestron Microsoft Teams Room Technology, etc.).

- Assist in the install of large scale video conference projects while also integrating them with complex network computing environments.

- Assist with the installation, configuration, testing of equipment and software; SOWs, SLAs, KPIs, policies and procedures, etc. for area of responsibility.

- Communicate complex details in a way that people can understand while collaborating with people at all levels in the organization and ensuring all are supported and informed.

- Work with minimal supervision, manage daily workload, able to work independently, and prioritize work based on business need

- Remain up to date on current and evolving conference room audio visual technologies with the expectation of obtaining and keeping certifications current.

Job Requirements -

- BS in technology related field or equivalent experience.

- 2 years of experience in implementing, and supporting audio and video technologies.

- 2 years of experience supporting audio visual solutions and products.

- 2 years of experience in a technology environment support leveraging networks, voice, data, and video tools.

- Effective communicator with the ability to interact with a wide variety of stakeholders.

- Superior customer service mindset and solution delivery focus.

- Independent and able to handle multiple and sometimes conflicting priorities.

Desired Skills & Experience -

- Crestron, Shure, Dante Certifications Preferred but not required.

- CTS, CTS-D, and/or CTS-I Preferred but not required.



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