Unit Administrative Asst

Unit Administrative AssistantAt Houston Methodist, the Unit Administrative Assistant (UAA) position performs key functions that support the interprofessional team in delivering high quality, cost-effective care. This position assists with the process for transfers or transport for procedures and employs effective communication skills in all interactions and promotes excellent customer relations. The UAA position provides prompt and personalized service to all patients, responding to the nurse call system as appropriate, contacting nursing personnel, and follows through with meeting patient needs. This position oversees multiple priorities and uses organizational skills to maintain an orderly environment and maintains competency requirements for computer medical terminology and other job-related functions, while practicing Patient and Family Centered Care in concert with Houston Methodist ICARE values: Integrity, Compassion, Accountability, Respect and Excellence.PEOPLE ESSENTIAL FUNCTIONSProvides prompt and personalized service to all patients. Responds to the nurse call system, contacts nursing personnel as appropriate, and follows through with meeting patient needs.Answers incoming telephone calls for the unit and transfers as appropriate.Facilitates and supports effective throughput with timely communication.Greets patients and visitors to the unit, assisting with directions, information and guidance.SERVICE ESSENTIAL FUNCTIONSOrganizes the unit work flow, paperwork as needed, proactively problem-solves, anticipating needs, and managing multiple ongoing priorities with minimal supervision.Pull/print daily reports per unit standard, which may include daily shift report, charge nurse reports, handoff reports and/or My Daily Care Plan.Coordinates the requests to Facilities Management/Maintenance and Biomed regarding department needs or broken equipment.Rounds through the unit, per unit expectations, to check for environmental or equipment needs, and other assistance that may be needed.Serves as an in-house courier which may include retrieving blood, hand delivering labs, tele boxes, etc.QUALITY/SAFETY ESSENTIAL FUNCTIONSMonitors and addresses noise level of unit to improve or impact patient satisfaction.Responds to patient calls promptly.Reports observations, conditions and problems of patients to licensed personnel to achieve desired patient outcomes.Provides for the privacy of patients and families, keeping the safety of the patient in mind.Contributes towards improving quality and safety scores on the unit-based scorecard.Supports initiatives to prevent conditions such as pressure injuries, patient falls and hospital-acquired infections.FINANCE ESSENTIAL FUNCTIONSSelf-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime.Utilizes time efficiently and helps other team members.Monitors and orders supplies to maintain par levels, including all forms needed for the unit, notifying leadership when supplies are reaching a shortage.Uses resources efficiently; does not waste supplies.Assists with patient and staffing needs (floats) across the service line or hospital within the scope of their role or validated competencies.GROWTH/INNOVATION ESSENTIAL FUNCTIONSOffers innovative solutions through participation in performance improvement projects and shared governance activities.Follows up on action items as necessary to ensure completion of assignments.Identifies and assumes responsibility of own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs.Completes and updates the individual development plan (IDP) on an on-going basis.Ensures own career discussions occur with appropriate management.EDUCATIONHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)WORK EXPERIENCETwo years of secretarial/office, college/vocational training or patient carePrior health care experience and/or medical terminology preferredLICENSES AND CERTIFICATIONS - REQUIREDN/ALICENSES AND CERTIFICATIONS - PREFERREDBLS - Basic Life Support or Instructor (AHA)KNOWLEDGE, SKILLS, AND ABILITIESDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.Ability to operate and troubleshoot equipment (fax, PC, printers, telephones, etc.)Highly proficient computer application skillsSUPPLEMENTAL REQUIREMENTSWORK ATTIREUniform YesScrubs NoBusiness professional NoOther (department approved) YesON-CALLNote that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.On Call NoTRAVELTravel specifications may vary by department.May require travel within the Houston Metropolitan area NoMay require travel outside Houston Metropolitan area NoCompany Profile:Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas and one of America's "Best Hospitals." As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation's largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist's primary academic affiliates are among the nation's leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world. Houston Methodist is an Equal Opportunity Employer.