Claim Operator
3 weeks ago
Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering.
Our client is a large electronics manufacturer. They are looking for an Claim Operator to join their team. This role is a CONTRACT position. Position will be ONSITE. Candidates must be residing within commutable distance of Plano, TX to be considered.
**Occasional OT**
**Onsite**
**Korean speaking required**
**1+ years of freight claims processing experience preferred**
Duties:
- Review new submissions to ensure all required documentation and claim details are included
- File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
- Investigate and process damage claim submissions based on return authorizations and QA reports
- Communicate with the logistics service provider to ensure a timely and accurate resolution
- Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
- Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
- Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc.
- Compile comprehensive claim analyses for monthly reporting to clients
- Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
- Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
- Escalate high-value declinations with management to discuss possible recourse
Requirements:
- Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
- 1+ years of freight claims processing experience preferred
- Excellent verbal and written communication skills
- Strong critical thinking and creative problem-solving skills
- Flexibility to work in a fast-paced, team-oriented environment
- Superior attention to detail, organization, cross-group collaboration, and project management skills
- Bilingual Korean required due to need to report HQ in Korean
Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.
Let us help you find your next career opportunity JOIN RED OAK TECHNOLOGIES Please check out our available job opportunities at
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Red Oak Tech: Quality | Talent | Integrity
Note: Compensation rates are based on years of experience and/or level of skills relevant to the opportunity.
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