Sr. Client Services Manager, Texas

3 weeks ago

Plano, United States CNA Financial Corp. Full time

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA's benefits, check out our Candidate Guide.

Individual contributor, responsible for developing and directing claim service strategies and for managing branch underwriting and agency relationships within an assigned territory. Monitors, facilitates and assists in the successful renewal of accounts to drive customer satisfaction within defined service standards. Externally focused on servicing brokers/agent and critical or complex accounts requiring a high level of customer contact to maintain competitive positioning.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

* Remains externally focused while serving as primary contact for assigned clients, commercial branch contacts, agents and brokers on all issues related to the client's service relationship with CNA. Provides technical, administrative, process, and marketing expertise. May serve as executive contact for large, national clients.
* Builds and maintains business relationships with clients, agents and brokers in support of new business, retention and cross-sell goals.
* Collaborates with underwriting to determine claim service renewals at profitable rates through understanding of client's business, organization, service requirements/standards and goals.
* Leads development, delivery and evaluation of client service goals.
* Customizes measurement tools, such as customer evaluation surveys, and coordinates claim quality reviews, to monitor effective client service results and identify issues.
* Builds consensus with claim, underwriting, agents, brokers and/or clients to facilitate resolution for all pertinent claim service issues and develops action plans when necessary.
* Develops innovative new products and services based on client input and profitability goals.
* Negotiates, communicates and monitors special claim handling instructions for risk management accounts and key commercial clients.
* Accountable for the defined transition plans, special services and meetings for new accounts.
* Serves as a knowledgeable resource to both internal and external customers for inquiries about claim service offerings, products and process.

Reporting Relationship

Typically Director or above

Skills, Knowledge and Abilities

* Strong knowledge of claims systems, reporting systems, pricing model, client set-up processes, and statutory requirements.
* Strong insurance industry knowledge especially in the specialty area as it applies to client services and claim products and services, administration, and systems applications.
* Strong problem-solving skills and ability to organize and prioritize multiple tasks.
* Excellent interpersonal skills to effectively serve clients and build relationships and support sales efforts.
* Strong written and verbal communications skills.
* Strong presentation and negotiation skills with the ability to function in a competitive, adversarial and/or strategic environment.
* Strong collaborative and influence skills.
* Self directed to produce quality work products.
* Knowledge of Microsoft Office Suite and other business-related software and programming.

Education and Experience

* Bachelor's degree or equivalent work experience.
* Typically a minimum of five to eight years experience in claims or third party administration or insurance operations.
* Claim management experience preferred.
* Applicable certifications preferred such as CPCU, ARM, AIC, etc.

#LI-AR1

#LI-Hybrid

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

  • Sr. Client Services Manager, Texas

    4 weeks ago

    Plano, United States CNA Full time

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to...

  • Sr. Client Services Manager, Texas

    3 weeks ago

    Plano, United States CNA Full time

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to...

  • Sr. Client Services Manager, Texas

    1 week ago

    Plano, United States CNA Full time

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to...

  • Patient Services Coordinator

    4 days ago

    Plano, United States Texas Oncology Full time

    Overview:   The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology.  This full-time position will support our Plano West clinic at 4708 Alliance Blvd.   This position can be either a level 1, 2 or Sr based on relevant work experience.   As a part of The US Oncology Network, Texas Oncology delivers...

  • Patient Services Coordinator

    7 days ago

    Plano, United States Texas Oncology Full time

    Overview: The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full-time position will support our Plano West clinic at 4708 Alliance Blvd. This position can be either a level 1, 2 or Sr based on relevant work experience. As a part of The US Oncology Network, Texas Oncology delivers high-quality,...

  • Client Service Associate

    1 month ago

    Plano, United States Hilltop Holdings Full time

    HilltopSecurities is looking to hire a Client Service Associate to work in the Plano, Texas office. The Client Service Associate will work for several financial advisors. This position will assist in servicing a large client base that is continually growing. HilltopSecurities Inc., a member of the FINRA and SIPC, is a wholly owned subsidiary of Hilltop...

  • Sr Network Operation Engineer

    3 weeks ago

    Plano, United States Wisdom InfoTech Full time

    Job DescriptionJob DescriptionJob Title: Sr. Network Operation Engineer Bilingual Japanese Location: Plano, Texas Job DescriptionSummary: Sr. Network Operation Engineer will need to manage all aspects of the network operations including vendors and partners to achieve goals on network operation services with an enthusiastic willingness to contribute. The Sr....

  • Sr. SharePoint Developer with PowerApps

    1 week ago

    PLANO, United States NTT DATA Services Full time

    Req ID: 284461  NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Sr. SharePoint Developer with PowerApps (Remote) to join our team in PLANO, Texas (US-TX), United...

  • Sr. Client Manager

    1 week ago

    Plano, Texas, United States The Cigna Group Full time

    The job profile for this position is Account Management (IC) Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...

  • Sr. Client Success Partner

    2 weeks ago

    Plano, United States Smart Data Solutions LLC Full time

    Job DescriptionJob Description Sr. Client Success Partner - Delivery Management Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. We are seeking to add a Sr. Client Success Partner to our rapidly growing Operations department. A career at SDS is both challenging and rewarding. With over 500 colleagues...

  • Sr. Client Success Partner

    1 week ago

    Plano, United States Smart Data Solutions LLC Full time

    Job DescriptionJob Description Sr. Client Success Partner - Delivery Management Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. We are seeking to add a Sr. Client Success Partner to our rapidly growing Operations department. A career at SDS is both challenging and rewarding. With over 500 colleagues...

  • Client Service Manager

    1 month ago

    Plano, United States JPMorgan Chase & Co. Full time

    Lead a team or teams of Client Service professionals who advise our moderate to complex Commercial Bank clients. Manage multiple internal and external relationships to provide our clients with best-in-class service. Help be the reason our clients stay with Chase! As a Client Service Senior Manager within the Commercial Bank, you will lead the business,...

  • Client Service – Client Relationship Manager

    1 month ago

    Plano, United States JPMorgan Chase & Co. Full time

    Lead our complex clients autonomously by delivering solutions to clients and upholding JP Morgan Chase standards and operating principles Develop long term client relationships Proactively work to determine service improvements and solicit client inp Relationship Manager, Client Relations, Client Service, Relationship, Manager, Client, Banking, Business...

  • Client Service Associate

    3 weeks ago

    Plano, United States Hilltop Holdings Full time

    Job DescriptionHilltopSecurities is looking to hire a Client Service Associate to work in the Plano, Texas office. The Client Service Associate will work for several financial advisors. This position will assist in servicing a large client base that is continually growing. HilltopSecurities Inc., a member of the FINRA and SIPC, is a wholly owned subsidiary...

  • Client Service

    1 month ago

    Plano, United States JPMorgan Chase Full time

    Be a trusted advisor to our most complex Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services. As a Client Relationship Manager (CRM) within the Commercial Bank, you will serve as the primary point of...

  • Client Service

    1 week ago

    Plano, United States JPMorgan Chase Full time

    Be a trusted advisor to our most complex Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services. As a Client Relationship Manager (CRM) within the Commercial Bank, you will serve as the primary point of...

  • Client Service Associate

    2 weeks ago

    Plano, United States Hilltop Holdings Full time

    Job Description HilltopSecurities is looking to hire a Client Service Associate to work in the Plano, Texas office. The Client Service Associate will work for several financial advisors. This position will assist in servicing a large client base that is continually growing. HilltopSecurities Inc., a member of the FINRA and SIPC, is a wholly owned subsidiary...

  • Sr. Network Operation Engineer

    3 weeks ago

    Plano, United States TOYOTA TSUSHO SYSTEMS US, INC Full time

    Founded in 2011, Toyota Tsusho Systems US, Inc. (TTS-US) is a global technology company that develops and provides cybersecurity and technology services, and builds solutions focused on defending critical networks. Based in Plano, Texas TTS-US, a Toyota group company, has rapidly transformed itself into a technology and mobility establishment and a leading...

  • Sr. Structural Engineer

    1 month ago

    Plano, United States GateSource HR Full time

    Job Description This is an exciting opportunity for a Sr. Structural Engineer role at a successful Construction-Engineering firm with nearly 40 years of history as a leader in its industry. The company offers a rewarding work/life balance with a culture built around professionalism and efficiency. The person filling this role is required to have a P.E....

  • Assistant Financial Center Manager

    3 weeks ago

    Plano, United States Texas Capital Bank Full time

    Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach....