Customer Service Representative

2 weeks ago


Ridgeland, United States TrustCare Full time
Position Overview

The Customer Service Representative is a clinic-based position. The Customer Service Representative works from the clinic reception desk, and attends to patient needs, ensuring the customer experience is excellent in all aspects. The Customer Service Representative will coordinate the patient's clinical experience and ensure that the front desk operations run smoothly.

Scope of Responsibilities

  • Model the TrustCare Health values of compassion, accountability, respect, and efficiency at all times and with every interaction both internal and external stakeholders
  • Warmly welcome and greet patients and visitors
  • Register patients according to established protocols
  • Assist patients with completing any necessary forms
  • Ensure patient information is accurate and up to date including insurance billing information
  • Maintain and manages patient records while following HIPAA guidelines
  • Manage incoming calls
  • Collect patient co-pays, deductibles, and past balances
  • Ensures the clinic reception area is well maintained, including the patient waiting areas and restrooms.
  • Safeguard patient privacy and confidentiality at all times
  • Complete other clerical duties as assigned
  • Provides a warm welcome and thankful exit to patients
  • Politely calls patients by their name
  • Inquiries if all aspects of the patients visit exceeded expectations and notes any deficiencies for forwarding to the Customer Service Manager for service recover action

Competencies

  • Strong communication skills
  • Problem resolution
  • Results driven
  • Customer service skills
  • Commitment to maintaining confidentiality
  • Detail oriented
  • Strong organizational skills; ability to multi-task

Minimum Qualifications

  • High school diploma or equivalent
  • Two years of customer service experience

Position Details:

  • Full-time
  • Non-Exempt
  • Hours of Work - Rotating schedule - 12-hour shifts
  • Work Environment - This position operates in a clinic setting and requires use of standard office equipment. Work is primarily sedentary in nature.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required for this position. Duties, activities, and responsibilities may change at any time with or without notice.

EEO Statement

TrustCare Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employeesLearn More

  • Ridgeland, United States TempStaff Full time

    Maintain a positive, energetic attitude when interacting with guests. Greet and assist visitors and provide helpful information, directions, and recommendations Respond to inquiries in a timely manner fulfilling the needs of visitors, phone callers, Customer Service Representative, Customer Service, Representative, Retail, Staffing


  • Ridgeland, United States Trustcare Full time

    Position Overview The Customer Service Representative is a clinic-based position.The Customer Service Representative works from the clinic reception desk, and attends to patient needs, ensuring the customer experience is excellent in all aspects. The Customer Service Representative will coordinate the patient's clinical experience and ensure that the front...


  • Ridgeland, South Carolina, United States Blossman Gas of North Carolina Inc Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative/Branch Administrator at our retail location in Hilton Head, SC. As the primary point of contact for our customers, you will be responsible for providing exceptional service, managing daily operations, and promoting Blossman's...


  • Ridgeland, United States TrustCare Full time

    Position OverviewThe Customer Service Representative is a clinic-based position. The Customer Service Representative works from the clinic reception desk, and attends to patient needs, ensuring the customer experience is excellent in all aspects. The Customer Service Representative will coordinate the patient's clinical experience and ensure that the front...


  • Ridgeland, United States Modivcare, Inc. Full time

    Speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes. In this role, you will... Receive and document customer concerns while ensuring all relevant informa Customer Service Representative, Customer Service, Representative, Retail, Transportation


  • Ridgeland, Mississippi, United States Anthropologie Full time

    About UsAnthropologie is a unique and inspiring company that offers a range of exciting career opportunities. Our sales associates play a vital role in delivering an exceptional customer experience, showcasing our beautiful products, and contributing to the success of our stores.Role SummaryAs a Sales Associate, you will be responsible for driving sales...


  • Ridgeland, Mississippi, United States Raising Cane's Full time

    Job Overview: As a Customer Service Associate at Raising Cane's, you will be responsible for providing exceptional customer experiences. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.Key Responsibilities:Take orders from customers and process payments efficientlyClean tables, floors, and...


  • Ridgeland, Mississippi, United States Family Dollar Full time

    **About Us:** Family Dollar is a leading variety store chain offering a wide range of products and services to its customers. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences.**Job Summary:** We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team. You...


  • Ridgeland, Mississippi, United States Derek L. Hall, PLLC Full time

    Job Overview: Office Services RepresentativeWe are seeking an experienced and detail-oriented Office Services Representative to join our team at Derek L. Hall, PLLC. As a Front Desk Receptionist, you will be responsible for providing exceptional customer service and support to our clients, visitors, and callers.Key Responsibilities:Respond to phone calls and...


  • Ridgeland, Mississippi, United States Domino's Pizza LLC Full time

    About UsCentral Mississippi Pizza (CMS) is a locally owned and operated business that prides itself on helping team members be the best version of themselves.Job OverviewThis position as a Customer Service Representative at Domino's Pizza LLC offers a unique opportunity to provide exceptional customer experiences while gaining confidence in working with...


  • Ridgeland, South Carolina, United States COASTAL WASTE & RECYCLING INC Full time

    Overview:">We are a rapidly growing waste management and recycling company, seeking a talented Customer Service Representative to join our team. As a key member of our operations, you will play a vital role in delivering exceptional customer service over the phone.">Responsibilities:">You will be responsible for taking requests for service, resolving...


  • Ridgeland, South Carolina, United States Landon Papay - Allstate Insurance Full time

    Job Title: Insurance Customer Service SpecialistEstimated Salary: $40,000 - $60,000 per yearAbout the Role:This position involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and...


  • Ridgeland, United States Virginia Farm Bureau Mutual Full time

    Assist callers with claim related challenges/questions along with other calls accurately and efficiently within multiple operating systems, offering excellent customer service to policyholders, agents and others. Customer Service Representative(Part-Time) Assist customers with filing claims by gathering information and entering pertinent data. Tentative...


  • Ridgeland, Mississippi, United States Spencer Gifts Full time

    About UsSpencer's is a leading retailer of unique gifts, apparel, and accessories. Our stores offer a wide range of products that appeal to customers of all ages, from fashion-forward clothing to home decor and collectibles.We are committed to providing our guests with an exceptional shopping experience, and we strive to create a fun and welcoming atmosphere...


  • Ridgeland, United States Raising Cane's Chicken Fingers Full time

    $10 per hour - $12 per hour. As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsib Customer Service, Associate, Customer Experience, Service, Retail Learn More


  • Ridgeland, South Carolina, United States Family Dollar Full time

    **Help Us Deliver Excellent Customer Service**We are looking for a dedicated and results-driven Sales Support Representative to join our team at FAMILY DOLLAR. As a Sales Support Representative, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a well-organized store environment.Key...


  • Ridgeland, Mississippi, United States Modivcare, Inc. Full time

    Modivcare, Inc. is currently seeking a Customer Service Ambassador to join our team in this exciting role.We are committed to providing exceptional service to our members and ensuring they receive the support they need to achieve positive health outcomes.About the RoleThe Customer Service Ambassador will be responsible for communicating with members daily,...


  • Ridgeland, South Carolina, United States Family Dollar Full time

    **About Family Dollar**FAMILY DOLLAR is a leading variety retailer offering everyday essentials and general merchandise at affordable prices.We are seeking a Customer Service Specialist to join our team in providing exceptional service to customers, greeting them, and assisting with the selection of merchandise.Key Responsibilities:Provide exceptional...


  • Ridgeland, Mississippi, United States AT&T Full time

    Grow Your Career with AT&TWe are looking for a talented Retail Sales Representative to join our team at AT&T. As a Retail Sales Representative, you will be responsible for delivering exceptional customer experiences and driving sales growth in our retail stores.About the Role:You will be working closely with customers to understand their needs and provide...


  • Ridgeland, Mississippi, United States Hibbet Sports Full time

    We are seeking a highly motivated Sales and Service Representative to join our team at Hibbett Sports. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, promoting our services, and contributing to our store's success.Job Summary:Deliver outstanding customer service and ensure a positive shopping...