Customer Service Associate

4 weeks ago

Pennsauken Township, United States PeopleShare Full time
Customer Service Associate I - Pennsauken, NJPay Rate: $21-$22hr per hourLocation: Pennsauken, NJSchedule/Hours: Monday to Friday, 8:00 AM - 4:30 PM
Responsibilities for Customer Service Associate:
  • Respond promptly and professionally to all incoming customer inquiries via phone or email regarding products or services.
  • Attract prospective customers by answering product questions and suggesting additional information about products and services offered by the company.
  • Resolve customer complaints by conducting independent analysis to determine the cause, provide solutions, expedite corrections, and follow up on customer satisfaction.
  • Ensure that customers feel supported and valued by providing ongoing, clear, concise, and professional communication via phone and/or email to address their needs, complaints, or issues.
  • Learn and maintain updated knowledge of the company's products, services, and policies to effectively assist the customer base.
  • Assist in managing customer records by updating account information as needed.
  • Understand and strive to meet or exceed call center metrics.
  • Adhere to all company policies and procedures.
  • Complete other projects and tasks as assigned by the leadership team.

Skills/Requirements for Customer Service Associate:
  • Experience:
    • Call Center: 2 years (Preferred)
    • Customer service: 2 years (Preferred)
  • Problem-solving skills.
  • Strong listening and communication skills.
  • Eagerness to learn and apply learned knowledge.
  • Detail-oriented, organized, and punctual.
  • Positive attitude, interpersonal skills, and professional work image.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Must be capable of working in a team environment, cooperating with leadership, and communicating with other team members.
  • Ability to adapt to changing priorities and tight deadlines, taking ownership and accountability for issue resolution.
  • Self-motivated and determined individual with a desire to succeed.

Education: High school diploma or equivalent required.

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