ADMINISTRATIVE COORDINATOR 1/2/3/4

Administrative CoordinatorThe Louisiana Works is seeking an Administrative Coordinator to join the Office of Workers' Compensation. The Office of Workers' Compensation Administration (OWCA) in Louisiana oversees the enforcement and administration of workers' compensation laws, aiming to support early return-to-work efforts and improve workplace safety. The department manages disputed claims, conducts hearings, reviews medical treatment disputes, and investigates fraud through collaborative efforts like the GAME ON task force. The Administrative Coordinator will provide administrative and clerical support to ensure accurate case processing, effective communication with stakeholders, and efficient operation of the Medical Services Section.An ideal candidate will possess the following competencies:Accepting Direction: The ability to be open and willing to follow guidance or instructions.Successful Behaviors: Follows direction reliably, adjusts to feedback, and completes tasks on time.Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.Successful Behaviors: Communicates clearly, listens actively, and explains complex ideas well.Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.Successful Behaviors: Understands customer needs, communicates clearly, and delivers timely, reliable service.Minimum Qualifications: No experience or training is required.Job Specification: The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties and Other Information:Job Details:Receive and input Form 1009 cases into the JustWare system, ensuring accuracy and completeness before forwarding to medical staff. These can be received via email, mail, and facsimile.Receive and input Disputed Medical Reimbursement (DMR) cases and disputes over hospital reimbursement (Outliers) into the JustWare system, ensuring accuracy and completeness before forwarding to medical staff. These can be received via mail.Prepares notices of receipt and filing and proofreads for typographical errors prior to sending to involved parties.Respond to phone calls and emails from stakeholders, providing information or referring to the appropriate staff member.Assist with incoming and outgoing mail for Medical Services. This may encompass preparing certified mail.Maintains confidentiality of information received via email, mail, and facsimile.Scans files into JustWare system, including but not limited to, 1009 submissions, Disputed Medical Reimbursement cases, Outliers, fax confirmations, and envelopes.Attend conferences and training sessions as directed by the Medical Director or direct supervisor.Position Specific Details:Location: Baton Rouge, LAAppointment Type: Probational / Job Appointment / Promotional / Detail to Special DutyCareer Progression Group: This position may be filled as an Administrative Coordinator 1, Administrative Coordinator 2, Administrative Coordinator 3, or Administrative Coordinator 4. Please click on the links below to learn more about each job level:Administrative Coordinator 1 - No experience or training required.Administrative Coordinator 2 - One year of experience in administrative services.Administrative Coordinator 3 - Two years of experience in administrative services.Administrative Coordinator 4 - Three years of experience in administrative services.How to Apply:No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. * Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. All applicants selected for employment must submit to drug screening and a background check.For further information about this vacancy, contact: Kedrick Kennedy, kkennedy@lwc.la.gov.Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities TDD# 800-259-5154.State employees earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:Insurance Coverage: More information can be found at https://info.groupbenefits.org/.Parental Leave: Up to six weeks paid parental leave. More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx.Holidays and Leave: State employees receive the following paid holidays each year:New Year's DayMartin Luther King, Jr. DayMardi GrasGood FridayMemorial DayIndependence DayLabor DayVeteran's DayThanksgiving DayChristmas DayAdditional holidays may be proclaimed by the Governor.Sick and Annual Leave: State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.Retirement: State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):Louisiana State Employees Retirement System (LASERS) has provided this video to give you more detailed information about their system.Teacher's Retirement System of Louisiana (TRSL)Louisiana School Employees Retirement System (LSERS), among others.Do you have experience with data entry? Yes NoDo you have experience with Microsoft Word? Yes NoCE - 26: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?I communicate unclearly, use poor tone, and ignore the audience.I share main ideas clearly and adapt to the audience when reminded.I communicate clearly, listen actively, and explain complex ideas well.I craft messages that connect, inspire, and drive action across audiences.CE - 26: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method