Customer Success Manager
1 week ago
Customer Success ManagerYou're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they're happy they partnered with you. Further, you're a curious person, and you'd love the opportunity to work with a technology team that includes data scientists, algorithm experts, and front-end engineers to expand your knowledge.Constructor.io powers product search and discovery for some of the largest retailers in the world, like Sephora and Backcountry. We serve billions of requests every year, and you've probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We have grown several hundred percent YoY for the last 2 years and have customers in every eCommerce vertical, around the world, and spanning many languages.We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.As a Customer Success Manager, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.Your specific responsibilities will include:Repaying our customers' trust through ensuring they get live with our product and are thrilled with the resultsUnderstand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelingsHelping craft and dictate both internal and external narratives for what's needed to make a customer successfulEffectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resourcesFielding and troubleshooting customer support requestsCreating and updating customer documentation and training materials as neededAlways looking for new ways you can make our integration process more robust and make customers feel even more successful
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Customer Success Manager
1 week ago
Syracuse, United States AutoLeap Full timeCustomer Success ManagerAre you ready to drive innovation in the automotive industry?At AutoLeap, we're not just selling software; we're empowering shop owners to build thriving businesses. As a Customer Success Manager, you'll play a vital role in ensuring our customers get the most out of our platform and achieve their goals. This is a unique opportunity...
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Manager of Customer Success
2 weeks ago
Syracuse, United States Superside Full timeManager of Customer Success (Enterprise)Superside is hiring a Manager of Enterprise Customer Success to lead a high-performing team of Customer Success Managers and oversee a portfolio of top-tier enterprise accounts. You'll ensure customers realize the full value of Superside's creative services, driving retention, renewals, and long-term growth. Reporting...
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Senior Customer Success Manager
2 days ago
Syracuse, United States DataCamp Full timeSenior Customer Success ManagerDataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 17 million learners and 6,000+ companies,...
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Customer Success Specialist
1 week ago
Syracuse, NY, United States Terex Full timeJob Description: Join our team: Customer Success Specialist Location: Remote; anywhere in the US Travel Expectations: 25% (mostly domestic) What you'll do Customer Enablement & Training Deliver tailored training sessions on Genie 360 DCX tools, portals and apps including but not limited to Self-Quote & Ordering, Serial Hub, Genie Assist, MyMachines, and...
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Customer Accounts Manager
4 weeks ago
Syracuse, United States Aaron's Full timeCustomer Accounts Manager The salary range for this role is $18.00 to $19.00 per hour. This position is also eligible for incentive pay based on performance. Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As...
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Customer Accounts Manager
4 weeks ago
Syracuse, United States Aaron's Full timeCustomer Accounts Manager The salary range for this role is $18.00 to $19.00 per hour. This position is also eligible for incentive pay based on performance. Aaron's Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As...
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Customer Manager
4 weeks ago
Syracuse, United States Acosta Group Full timeAre you a dynamic professional with a passion for driving sales and market share growth? Join our team as a Customer Manager and take charge of managing our principals' business within designated customer accounts. Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way...
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Customer Manager
4 weeks ago
Syracuse, United States Acosta Group Full timeAre you a dynamic professional with a passion for driving sales and market share growth? Join our team as a Customer Manager and take charge of managing our principals' business within designated customer accounts. Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the...
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Syracuse, NY, United States CCSI Full timeFamily Support for Student Success Specialist Syracuse, NY (http://maps.google.com/maps?q=1003+West+Fayette+Street+Syracuse+NY+USA+13204) Description POSITION/BUSINESS TITLE:Family Support for Student Success Specialist REPORTS TO:Program Supervisor CCSI SERVICE LINE:Program Management Full-Time- non-exempt- 40 hrs LOCATION:Syracuse, NY ABOUT CCSI:CCSI is a...
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Syracuse, NY, United States CCSI Full timeFamily Support for Student Success Specialist Syracuse, NY (http://maps.google.com/maps?q=1003+West+Fayette+Street+Syracuse+NY+USA+13204) Description POSITION/BUSINESS TITLE:Family Support for Student Success Specialist REPORTS TO:Program Supervisor CCSI SERVICE LINE:Program Management Full-Time- non-exempt- 40 hrs LOCATION:Syracuse, NY ABOUT CCSI:CCSI is a...
