Order Support Rep I

3 weeks ago

Los Angeles, United States Bio-Rad Laboratories Full time

As an Order Support Representative I, here at Bio-Rad, your day will consist of interacting with customers, sales representatives, and other individuals to handle several different pre-sales and post-sales service functions, with a focus on fulfilling customer orders ensuring accuracy and timely delivery.

How You‘ll Make An Impact:

  • Responsible for the end-to-end order fulfillment processes for orders received via EDI, BRC, fax and/or email.
  • Review & process sales orders following business guidelines including but not limited to new order generation, change orders, and pending orders.
  • Maintain accurate order records.
  • Monitor customer orders and keep customers informed of order status.
  • Researches and resolves accounting, pricing, and shipping issues.
  • Escalates issues as appropriate.
  • Additional tasks, as assigned by Supervisor.

What You Bring:

  • High school diploma. Some college coursework preferred.
  • 2+ years‘ experience in Customer Service/Sales Support or similar environment.
  • People and Phone Skills.
  • High quality customer service skills.
  • Basic understanding of customer relationship managemen
  • Accurate data entry, general computer skills, organizational skills.
  • Ability to quickly learn and comprehend product knowledge.

Compensation: The estimated hourly range for this position is $16.10 to $27.60 per hour at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. As a temporary associate, your employment will be managed directly through our approved agency provider.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake ‘recruiters‘ and job scams. Click here for more information on this scam and how to avoid it.

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