Temp Customer Service Rep

23 hours ago


Los Angeles, United States 24 Seven Talent Full time

Apparel brand is looking to hire a Temp Customer Service Rep As the CS Rep you will be responsible for providing exceptional customer service to customers via e-mail. You will also be responsible for managing sensitive customer issues, researching optimal solutions, and establishing relationships with customers. The ideal candidate must have standard CS/CX experience but also experience with Operations and backend systems.


Start date: ASAP

End date: April 2025

Schedule: Mon-Fri 40 hours a week


Responsibilities:

  • Answer customer inquiries via email.
  • Support order management processes.
  • Identifying and investigating fraud cases.
  • Supporting inventory updates/management.
  • Identify and analyze sensitive issues and potential escalations.
  • Share necessary issues with appropriate teams.
  • Ensure all members receive efficient and comprehensive assistance.
  • Maintain the highest level of professionalism, exhibit empathy.
  • Provide thoughtful and prompt resolutions.
  • Present highly strategic and cohesive recommendations for customer inquiries.
  • Communicate service trends with the product, marketing, and technology teams.


Qualifications:

  • Standard CS experience – preferably DTC fashion brand(s)
  • Proficient with Excel – experience using VLOOKUPS and pivot tables a plus
  • Experience using Shopify, FullCircle, Kustomer, Loop, Global-E, and PayPal.
  • Experience assisting with loyalty program or membership inquiries
  • Proven related experience within E-Commerce Customer Service
  • Strong written communication and customer service skills


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