Information Technology Service Desk

3 weeks ago


Mentor, United States Softworld, a Kelly Company Full time

Kelly Technology is searching for a Service Desk Technician to join our client's team.


Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues.

100% onsite, Monday through Friday, 8:30am-5pm

Provides first-level Service Desk support to employees for end-user problems and requests.

Provides remote computer support to the USA and Global facility and home-based users. Uses problem recognition, research, isolation, and resolution steps to diagnose hardware, software, and business application problems. Performs wireless device support. Monitors and responds to problems assigned in a ticketing system recording conversations and troubleshooting in detail. Assists with training customers on desktop applications, software, and hardware platforms. Escalates problems to appropriate I.T. resources when needed.

Performs basic administration activities for user setup of network accounts, computer accounts and business application accounts. Provides wireless device configuration and administration. Creates and maintains standard operating procedures and knowledge base articles.

Professionalism and cooperation when working with customers, team members and management is essential.

Technical Support 90%

1. Provide first level Service Desk support to STERIS employees.

2. Provides phone support for end user problems and requests.

3. Diagnose hardware, software and business application problems.

4. Uses appropriate problem recognition, research, isolation and resolution steps.

5. Perform computer hardware and software related repairs.

6. Perform wireless device troubleshooting.

7. Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.

8. Provides support for facility, remote facility and home based users.

9. Provides support for USA and other global facilities.

10. Monitors and responds to ticketing system assignments.

11. Assists with training customers on desktop applications, software\hardware platforms.

12. Escalates when needed; notifying appropriate I.T. resource.

End-User Administration 10%

1. Basic user setup for network accounts, computer accounts, and business application accounts.

2. Configures and deploys mobile devices and performs wireless administration.

3. Creates and maintains standard operating procedures and knowledge base articles.

Please submit your resume to ekleinknecht@softworldinc.com if you are interested in discussing the opportunity further.



  • Mentor, United States Softworld, a Kelly Company Full time

    Kelly Technology is searching for a Service Desk Technician to join our client's team. Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues.100% onsite, Monday through Friday, 8:30am-5pm Provides first-level Service Desk support to employees for end-user problems and requests. Provides...


  • Mentor, United States Softworld, a Kelly Company Full time

    Kelly Technology is searching for a Service Desk Technician to join our client's team. Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues.100% onsite, Monday through Friday, 8:30am-5pm Provides first-level Service Desk support to employees for end-user problems and requests. Provides...


  • Mentor, United States Process Technology Full time

    Process Technology is a global leader designing and manufacturing cutting edge thermal and power conversion equipment that make tomorrow’s products possible. Our company is a global sales organization with facilities based in Mentor and Willoughby, Ohio; Amery, Wisconsin; and Monterrey, Mexico. We are a tight-knit team that thrives on positive...


  • Mentor, United States Process Technology Full time

    Process Technology is a global leader designing and manufacturing cutting edge thermal and power conversion equipment that make tomorrow’s products possible. Our company is a global sales organization with facilities based in Mentor and Willoughby, Ohio; Amery, Wisconsin; and Monterrey, Mexico. We are a tight-knit team that thrives on positive...

  • Quality Engineer

    2 weeks ago


    Mentor, United States Process Technology Full time

    Process Technology is a global leader designing and manufacturing cutting edge thermal and power conversion equipment that make tomorrows products possible. Our company is a global sales organization with facilities based in Mentor and Willoughby, Ohio; Amery, Wisconsin; and Monterrey, Mexico. We are a tight-knit team that thrives on positive collaboration...

  • Quality Engineer

    3 weeks ago


    Mentor, United States Process Technology Full time

    Process Technology is a global leader designing and manufacturing cutting edge thermal and power conversion equipment that make tomorrow’s products possible. Our company is a global sales organization with facilities based in Mentor and Willoughby, Ohio; Amery, Wisconsin; and Monterrey, Mexico. We are a tight-knit team that thrives on positive...

  • Quality Engineer

    3 weeks ago


    Mentor, United States Process Technology Full time

    Process Technology is a global leader designing and manufacturing cutting edge thermal and power conversion equipment that make tomorrow’s products possible. Our company is a global sales organization with facilities based in Mentor and Willoughby, Ohio; Amery, Wisconsin; and Monterrey, Mexico. We are a tight-knit team that thrives on positive...


  • Mentor, United States Spang Power Electronics Full time

    Job DescriptionJob Description Spang Power Electronics, a division of Spang & Company, has an excellent career opportunity for Field Service Engineers at its Mentor, OH, and Sandy Lake, PA facilities. Spang Power Electronics is headquartered in Mentor, OH with sites in Sandy Lake, PA, and Xiamen, China. Spang Power Electronics is a premier provider of...

  • Medical Assistant

    2 weeks ago


    Mentor, United States University Hospitals Full time

    Job DescriptionDescriptionThis position is responsible for fully performing basic medical assistant duties. Facilitates unit operations by managing patient flow. Responsible for all front desk duties specific to department, including scheduling patients, collecting and verifying patient payor information and other patient documentation.Supporting a timeshare...


  • Mentor, United States Somich & Associates CPAs Full time

    Job DescriptionJob DescriptionSalary: Somich & Associates is a rapidly growing public accounting firm located in Mentor, OH. We have a well-established reputation for providing quality accounting, audit, and tax services to clients in various industries. We are currently seeking a full-time or part-time administrative assistant to join our team....


  • Mentor, United States Value City Furniture Full time

    ** Customer Service Associate** *Share by Email* Location: VCF MENTOR #97 At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journeyan adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The...

  • Quality Engineer

    3 weeks ago


    Mentor, United States Process Technology Full time

    DescriptionResponsibilitiesIdentify and review Part Qualification documents such as First Article Inspection, Gage R&R, Process Failure Mode Effect Analysis, capability study, control plan, process validation etc.Developing and implementing quality standardsMonitoring, analyzing, reporting and communicating quality metrics and performance.Inspecting and...


  • Mentor, United States Process Technology Full time

    Description The Electronics Commodity Buyer is part of the Supply Chain Team. This is a full-time, exempt position. This position will require a broad range of responsibilities to ensure success. Some examples of these responsibilities are listed below (but are not limited to the following): Build relationships with suppliers and negotiate the best pricing....

  • Quality Engineer

    6 hours ago


    Mentor, United States Process Technology Full time

    DescriptionResponsibilities Identify and review Part Qualification documents such as First Article Inspection, Gage R&R, Process Failure Mode Effect Analysis, capability study, control plan, process validation etc. Developing and implementing quality standards Monitoring, analyzing, reporting and communicating quality metrics and performance. Inspecting and...


  • Mentor, United States University Hospitals Full time

    Description Position Summary This position is responsible for fully performing basic Medical Assistant duties. Facilitates unit operations by managing patient flow. Responsible for all front desk duties specific to department, including scheduling patients, collecting and verifying patient payor information and other patient documentation. Required For All...


  • Mentor, Ohio, United States Avery Dennison Full time

    Job Description Avery Dennison is seeking a Product Manager to join the Materials Group organization. This role is responsible for planning and managing the P&L and commercial strategy for the variable information labels  portfolios. The successful candidate will provide vision and direction to the organization and drive action and execution to achieve the...


  • Mentor, United States STERIS Full time

    Job Title: Senior Systems Administrator, Microsoft Req ID: 42317 Job Category: Information Technology Location: Mentor, OH, US, 44060 Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary: The Senior Microsoft...

  • Database Analyst

    6 days ago


    Mentor, OH, United States Signature Health Full time

    Analyst, EHR Support Our mission at Signature Health is to make behavioral health, primary care, infectious disease, case management services and more accessible to vulnerable patient populations of all ages across Northeast Ohio. As a non-profit community health center, our team of 800+ colleagues help individuals and families overcome mental health issues,...


  • Mentor, United States Independent HumanResources Initiative Full time

    Job DescriptionJob DescriptionDESCRIPTION OF DUTIES:Report directly to the Production Manager.Set-up documentation and set-up time reduction efforts.Cutting tools – update and keep drawings current.Evaluate new cutting tools and tool holders.Find and evaluate new tool suppliers for cost savings opportunities.Create training materials and perform training...


  • Mentor, United States STERIS Full time

    Job Title: MS SQL Server Database Administrator Req ID: 42509 Job Category: Information Technology Mentor, OH, US, 44060 Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Join STERIS' global Information...