Database Analyst

3 weeks ago

Mentor OH, United States Signature Health Full time

Analyst, EHR Support
Our mission at Signature Health is to make behavioral health, primary care, infectious disease, case management services and more accessible to vulnerable patient populations of all ages across Northeast Ohio. As a non-profit community health center, our team of 800+ colleagues help individuals and families overcome mental health issues, recover from addiction, and improve their physical health.
Employer shared medical benefits, dental and vision
Read below how you will contribute to putting good health within reach of all our community members and apply today
Reporting to the Specialist, EHR the Analyst, EHR Support will be a key participant in the implementation of Signature Healths EHR system, EPIC. The Analyst, EHR Support will be successful in their role by supporting end-users during practice management and electronic medical record implementations. Following implementation, you will be responsible for providing new and current employees on-site Epic application as a subject matter expert, end-user trainer, and support person. You will help contribute to a positive learning environment that encourages employee engagement in role-specific access.
Create outstanding EHR training materials and plans for new process/functionalities; update and maintain accuracy of EHR training materials as clinical processes and system features change.
Test and communicate EHR updates and enhancements, develop and document new workflows, prepare training materials, and work on special projects as request by the EHR leadership team.
Provide formal and informal implementation guidance, integration, and change management support tasks in a dynamic and interpersonal setting to support functional users.
Be someone that new and current employees can easily collaborate with when providing role-based HER training.
Take initiative and coordinate implementation and role-specific training of new EHR functionality and upgrades as related to administrative and clinical processes.
Develop EHR documentation templates and other content in cooperation with clinical leaders through workflow analysis and use of technical tools.
Contribute to a friendly and professional work environment when providing role-based training to EHR and other clinical systems for new and current employees.
Communicate EHR system changes and outages when appropriate to Signature Health staff.
the OCHIN Site Specialist Training) for EHR support staff.
Partner with IT staff and OCHIN to troubleshoot technical issues that arise.
Respond to internal EHR Help Desk tickets in a timely manner, following through ensure an adequate resolution of the problem.
Support third party application that are ancillary to the EHR and the delivery of services, Telehealth, Electronic Signing, and Patient Messaging.
Comply with all agency policies and procedures.
May be required to perform remote services as determined by Signature Health.
Adherence and completion of compliance training provided by Signature Health.
Participate in all assigned staff meetings and staff development programs.
Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
EPIC experience preferred.
Bachelors degree preferred.
Previous demonstrated experience working with employees hands-on, coaching, and training using different tactics.
Strong presentation skills, including the ability to structure and present technical information in a logical sequence using clear, understandable terminology and examples.
Experience with database reporting tools.
Familiar with behavioral health or physical health services and operations.
Work is normally performed in a typical interior/office/clinical work environment.
While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
Requires periods of sitting, standing, telephone, and computer work.
Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
Sufficient dexterity to operate a PC and other office equipment.
All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee.

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