Services Manager

2 weeks ago

Albemarle, United States Atrium Health Full time

Overview

JOB SUMMARY: Provides overall administrative direction and coordination for policies, procedures, and programs. Manages the day to day delivery of patient centered, cost effective health care services of a medical clinic at one primary location.


EDUCATION/EXPERIENCE: Bachelor‘s degree with previous healthcare or business management experience; or, an equivalent combination of education and experience. The ideal candidate would possess practice management experience ideally in the orthopedic setting.


LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A


ESSENTIAL FUNCTIONS:

  1. Provides administrative direction and coordination in the formulation, interpretation and administration of current and long-range policies, procedures and programs.
  2. Plans, coordinates, and is accountable for all clinical activities including determining fiscal requirements and providing budgetary recommendations; monitors, verifies and reconciles expenditures of budgeted funds; reviews monthly financial statements and analyzes variances.
  3. Prepares and monitors budgets, purchases equipment and supplies, oversees maintenance of the clinic.
  4. Delivers cost-effective health care services by managing day-to-day operations and procedures
  5. Establishes work schedules, task assignments, and resource allocation, space and equipment to ensure effective and efficient patient care and promote conformance with service commitments.
  6. Builds and maintains strong cross-functional team leadership and collaboration with key business partners to achieve financial and operational success, including marketing and business development activities.
  7. Satisfies treatment and service requirements by following clinical guidelines, facilitating collaboration between clinical and administrative staff and measuring patient satisfaction.
  8. Ensures the resolution of and/or handles patient complaints or problems regarding charges, patient care, customer service and other related issues.
  9. Coordinates various human resources functions (in cooperation with Corporate Human Resources) including interviewing and hiring of staff, administrative supervision of staff, training and development of staff, conducting performance appraisals, coordinating vacation schedules, coaching and counseling, and termination of the employment relationship.
  10. Assists with the compilation of and/or prepares operational and financial reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
  11. Assists in achieving productivity objectives by helping influence providers to meet or exceed their patient quotas.
  12. Ensures adherence to legal and regulatory requirements (OSHA, CLIA, HIPAA, and Coding) as well as coordinating various quality initiatives.
  13. Serves as a liaison with all levels of administration, providers and outside organizations to coordinate practice business, accomplish directives and facilitate problem resolution.
  14. Makes appropriate calls regarding building maintenance issues, maintains building Safety Plan in the event of fire, power failure, inclement weather conditions and maintains related records.
  15. Assures conformity by all employees and resources to the Company corporate values, policies, procedures, business ethics, and practices.
  16. Performs other related duties incidental to the work described herein.

SKILLS/QUALIFICATIONS:

Excellent communication and interpersonal skills

Knowledge of organizational policies, procedures and protocols

Knowledge of computer systems, applications (Word, Excel, Power Point, Outlook) practice management systems, electronic health records

Excellent problem solving and decision making skills

Highly self-motivated, self-directed and able to work independently or as part of a team

Ability to build a team environment that is conducive to motivate staff within all areas to high levels of performance


WORK ENVIRONMENT:

Works closely with medical providers, clinical and front office staff

Rounding to assigned clinics

Fast paced and changing healthcare environment

Highly regulated industry

Large integrated healthcare organization

Travel by personal vehicle for work related activities


PHYSICAL REQUIREMENTS:

0%35%65% tototo 35%65%100%N/AActivity X StandingX WalkingX SittingX Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximumX 50 lbs. maximumX 100 lbs. maximum

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