Jewelry Sales Associate
1 week ago
The Sales Associate is responsible for selling jewelry while providing excellent customer service to every customer. This position performs an important role by providing the first touch point in the customer experience. The Sales Associates must continuously increase their knowledge of diamonds, gemstones, fashion jewelry, engagement ring styles, vendors and sales techniques. Viewing sales as an act of solving customer problems, while building a relationship and exceeding expectations. Ultimately this position ensures customers have a great experience while shopping at Adele Diamond, leading to repeat, lifelong customers. Pay is hourly plus commission.
Job responsibilities
- Consistently meeting or exceeding sales goals
- Participate and engage in frequent company-led developmental discussions, product training, sales and service techniques
- Consistently exceed the expectations of our customers
- Respond to customer complaints, concerns and objections in a professional manner, seeking assistance from management when necessary
- Greeting guests upon their arrival to the store and learning their motivation for their visit
- Develop customer relationships by being approachable, asking great questions, and meeting the needs of the customer
- Assist customers with purchasing, finance options, and ultimate satisfaction
- Present and discuss various pieces of jewelry based on the discovery of the customer’s lifestyle, needs and goals
- Increase knowledge of diamonds, jewelry, market trends, sales techniques, overcoming objections and
- promotions through continuous training and development
- Ring up customers at the cash register, take payments, and issue receipts
- Follow up with customers by sending thank you cards and asking for feedback on the service they received
- Create customer orders for online and over-the-phone customers
- Experience:
- Must have a minimum of 2 years sales experience in high-end sales
- Must be able to stand for an extended period of time
- Must have great relationship-building skills
- Must be ready to learn and bring a positive energetic attitude
- Must reliably follow directions
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