IT Desktop Technician

5 days ago


Knoxville, United States Premier Staffing Partners Full time

Now hiring an IT Desktop Technician to work a contract for a major employer in Knoxville, TN. Excellent opportunity for someone with a few years of hands-on experience in the Information Technology field.


IT Desktop Technician Responsibilities

· Work closely with the Information Technology department to provide superior service and availability to internal staff.

· Investigate and analyze complex technical issues, then provide a solution

· Assist with monitoring service ticketing system and respond to customer requests within time limits dictated by annual Service Level Agreement (SLA)

· Work closely with other IT Service Desk staff on issue resolution

· Provide administrative assistance for third-party applications when necessary

· When necessary, liaise with third-party support and PC equipment vendors


IT Desktop Technician Requirements

· Associates degree or 2+ years equivalent work experience

· CompTIA A+ or Microsoft Operating System Certification preferred

· Professional, hands-on experience with Active Directory, O365, and Exchange

· Ability to clearly communicate technical concepts to non-technical customers

· Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures

· Ability to multitask, handling multiple customer issues in a fast-paced environment.

· Solid problem-solving skills with the ability to methodically troubleshoot complex technical issues



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