IT Service Desk Technician

2 weeks ago

Knoxville, United States Livtech Full time

_IT Service Desk Technician _
**Title**:
**IT Support Technician**

**Classification**:
**Exempt**

**Track/Family/Level**:
**P/T/1**

**Reports To**:
**Manager of IT Operations (M/21)**

**Summary/Objective**

The IT Service Management team is sharply focused on providing enterprise level technical support for Livtech remote and onsite users. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible. Responsibilities includes installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and end-user assistance.

**Essential Functions and Competencies**
- Document incoming helpdesk requests using internal ticketing system
- Install, repair and maintain desktop and laptop computers, peripherals and related systems
- Provide end user support via remote assistance and telephone.
- Support and enforce company information policies and procedures.
- Assist in maintaining hardware and software inventory for asset management.
- Demonstrate broad knowledge of technology principles, practices, and procedures
- Self-manage in a way that allows flexibility to support multiple tasks at any given time
- Assist in administering the telephone system and all user handsets
- Assist in creating or updating end user support documents within knowledge management
- End-user Account Management
- Build and maintain relationships across departments
- Other duties may be assigned

**Required Education and Experience**
- Associate degree in Computer Science or equivalent experience
- 2+ years of overall IT experience
- 2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment
- Knowledge of network security practices and Antivirus software
- Exceptional analytic and problem-solving skills
- Self-motivated and able to work across diverse technical and non-technical teams
- Good written, verbal and interpersonal communication skills
- Exceptional Customer-oriented attitude
- ITIL (foundational level, but exposure to more detail than foundation is often necessary)

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Walking, lifting, manage use of technology, equipment operation. Must be able to utilize standard office equipment, i.e. desktop computer, monitor, keyboard, and telephone system. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

**Position Type/Expected Hours of Work/Travel/Environment**

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. This position regularly requires long hours and occasional weekend work as job duties demand. Some out-of-area and possible out-of-country travel may be expected. Must be flexible to manage mínimal travel.This job operates in a professional office environment as well as remote work when needed.

**EEO Statement**

Livtech is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay: $35,000.00 - $50,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Help desk: 1 year (preferred)
- Windows: 1 year (preferred)

Work Location: In person

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