Service Delivery Manager

2 weeks ago


Woodbridge Township, United States HAN Staffing Full time

TypeContract Service Delivery Manager - Remote Specific responsibilities include: · Providing SDM / SME support for designated systems such as (but not limited to): ELN Empower SoftMax JMP LIMS · Specific activities include, but are not limited to: o Coordination with the R&D line of Business o Acting as System Owner delegate / SME in Quality records (Change Controls, Deviations, CAPAs), system periodic reviews, qualification records (scripts, executions) and documentation (procedures, validation documentation) o Coordinate activities with other IT teams (Server, Network, Platform etc.) o Supervising and managing the application support teams and application management team (Client/Lab Tech) o Continuous improvement of systems in scope (GxP compliance, processes, service) o Involvement in major incident management (MIM), LMS Issues and escalations o Contributing to knowledge management (KBAs) o Involved in collaboration with systems vendors o Aligning service window coverage o Assessment and implementation of new lab technologies o Collaborating with the Research & PDCS line of Business System Owner Delegate for shared systems · When needed: o Guiding the application support team in complex troubleshooting and investigations o Participation in various projects as SME or System Owner delegate (e.g. system upgrades or transitions)


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