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Field Services Engineer
2 months ago
Job Details:
Title: Engineer III, Manufacturing Engineering
Duration: 03+ months with possible extension or conversion
Location: Pearl River, NY 10965
Monday to Friday 7am to 3pm or 8am to 4pm 5 days per week
Job Description:
What will you do?
- Perform on-site installation, repair, maintenance, qualification, and validation of Multi-Vendor (MVS) CAT II designation instrumentation with a focus on the following:
- Chromatography (Cytiva AKTA FPLC, Agilent & Waters HPLC, Waters UPLC)
- Liquid Handlers (Agilent BRAVO)
- Cell Counters (Beckman ViCell XR)
- Thermo Corona CAD
- Shimadzu UV-Vis
- Other areas of focus include but not limited to: Kuhner shakers, Millipore Air Samplers, Water Purification, back up support for onsite CAT I Engineers (incubators, centrifuge, plate washers, etc.)
- Must be client-focused, working in conjunction with other ULS teams and Sales.
- Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
- Reviews reports and documentation from customers and inspects malfunctioning products to determine the nature and scope of the problem.
- Analyzes review and inspection findings to determine the source of problem, and recommends repair, replacement, or other corrective action.
- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
- Other duties may be assigned.
How will you get here?
- Education bachelor’s degree in chemistry, Sciences, or related field preferred
Experience:
- 5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation in particular Chromatography.
- Hands-on experience with benchtop laboratory instrumentation systems.