Current jobs related to Desktop Support-Ticketing Expert - Bellevue - BrickRed Systems

  • IT Help Desk Support

    2 weeks ago

    Bellevue, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummary Our client is a leading IT Solutions Company in the Seattle, WA (Bellevue, WA)area. They are in need of aHelpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019...

  • IT Help Desk Support

    2 months ago

    Bellevue, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummary Our client is a leading IT Solutions Company in the Seattle, WA (Bellevue, WA) area.  They are in need of a Helpdesk Support Level I technician.  A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows...

  • Senior Field Support Engineer

    3 weeks ago

    Bellevue, Washington, United States TekWissen LLC Full time

    Job OverviewCompany: TekWissen LLCPosition: Field Engineer 3Job Type: ContractWork Type: DrivingRole SummaryAs a Field Engineer 3, you will be responsible for executing tasks related to the installation, troubleshooting, maintenance, and servicing of computer-related products. This includes desktop and laptop computers, printers, networking devices, standard...

  • Technical Support Specialist

    3 weeks ago

    Bellevue, Washington, United States K2 Staffing Full time

    Job OverviewPosition SummaryK2 Staffing is seeking a dedicated Technical Support Specialist to join our team. The ideal candidate will possess a solid understanding of desktop and server technologies, including Windows operating systems and advanced networking principles.Key ResponsibilitiesServe as the primary point of contact for clients experiencing...

  • IT Support Specialist

    1 month ago

    Bellevue, United States Clearwater Analytics Full time

    Job Summary: The IT Support Specialist takes charge of coordinating, diagnosing, and troubleshooting incoming employee issues. Offering support services, they assist employees facing technical challenges and information technology issues encompassing desktop, laptop, or network services. Ensuring prompt resolution or escalation, when necessary, they...

  • Technical Support Analyst

    3 weeks ago

    Bellevue, Washington, United States Clearwater Analytics Full time

    Position Overview: The IT Service Desk Associate is responsible for managing, diagnosing, and resolving incoming technical issues reported by employees. This role involves providing essential support services to staff encountering challenges with technology, including desktop, laptop, and network-related services. The specialist ensures timely resolution or...

  • Technical Support Analyst for HDS

    3 weeks ago

    Bellevue, Nebraska, United States Tierpoint Full time

    Position Overview The HDS Customer Support Specialist plays a vital role in ensuring a superior customer experience for all HDS clients. This position encompasses responsibilities such as incident management, desktop assistance, and support for proprietary applications on a global scale. The HDS Support Analyst serves as the initial point of contact for...

  • Senior Field Service Engineer

    3 weeks ago

    Bellevue, Washington, United States TekWissen LLC Full time

    Job OverviewCompany: TekWissen LLCPosition: Field Engineer 3Job Type: ContractLocation: Bellevue, WAPosition SummaryAs a Field Engineer 3, you will engage in various tasks related to the installation, troubleshooting, maintenance, and servicing of computer-related equipment. This includes, but is not limited to, desktop and laptop computers, printers,...

  • Customer Experience Specialist

    6 days ago

    Bellevue, Washington, United States Only External Postings Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Specialist to join our team as an Escalated Billing Call Support Agent. This is a professional individual contributor position that requires a passion for delivering exceptional customer service and a strong understanding of billing and technical support.Key...

  • IT Field Service Technician

    3 weeks ago

    Bellevue, Washington, United States TEKWISSEN LLC Full time

    Position Overview:As an IT Field Service Technician, you will engage in tasks related to the installation, troubleshooting, maintenance, and servicing of computer-related systems. This includes desktop and laptop computers, printers, networking devices, standard software, and entry-level servers at various locations.This role is designed for experienced...

  • Field Support Specialist

    2 weeks ago

    Bellevue, Washington, United States DAIKIN COMFORT TECHNOLOGIES DIST INC Full time

    Job DescriptionJob Summary:The Field Support Specialist is a critical role within Daikin Comfort Technologies Dist Inc, responsible for providing expert technical support and service to our customers. This position requires a high level of technical knowledge and expertise in HVAC systems, as well as excellent communication and interpersonal skills.Key...

  • Subject Matter Expert

    3 weeks ago

    Bellevue, United States Isys Technologies Full time

    Minimum Clearance Required: Top Secret SCI Responsibilities: I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your...

  • Technical Support Analyst

    3 weeks ago

    Bellevue, Washington, United States Clearwater Analytics Full time

    Position Overview: The IT Service Desk Technician is responsible for managing, diagnosing, and resolving incoming technical issues reported by employees. They provide essential support services, assisting staff with various technology-related challenges, including desktop, laptop, and network services. By ensuring timely resolution or appropriate escalation...

  • Technical Support Analyst

    3 weeks ago

    Bellevue, Washington, United States Clearwater Analytics Full time

    Position Overview: The IT Service Desk Technician is responsible for managing, diagnosing, and resolving incoming technical issues from employees. This role involves providing assistance to staff encountering IT-related challenges, including desktop, laptop, and network services. The technician ensures timely resolution or escalation of issues as needed,...

  • Helpdesk Technician

    3 weeks ago

    Bellevue, United States System One Holdings, LLC Full time

    System One has an exciting opportunity for a Helpdesk Technician I to support a 12 month contract onsite (Bellevue and Everett, WA). Responsibilities Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution Active Directory Account maintenance Managing access to internal and external...

  • IT Support Specialist

    2 weeks ago

    Bellevue, Washington, United States K2 Staffing Full time

    Job DescriptionOur client, a leading IT Solutions Company, is seeking a highly skilled Help Desk Support Level III IT Engineer to join their team. As a qualified candidate, you will have both proven experience with technology and outstanding personal communication skills.Key ResponsibilitiesCollaborate with sales teams to provide pre- and post-sales support,...

  • Service Desk

    4 weeks ago

    Bellevue, WA, United States TEKsystems Careers Full time

    Please be aware of shifts available: Service Desk Support Customer Service Oriented * ServiceNow Experience We are seeking a highly motivated, customer focused IT Service Desk Analyst to join the IT Service Desk team located Seattle. The Service Desk team is like no other, providing unbeatable five-star customer service and support to all internal customers...

  • Application Support Specialist

    3 weeks ago

    Bellevue, United States KBA, Inc. Full time

    DescriptionTEAMS THAT BUILD TRUST For 30 years, KBA has successfully managed highly visible public and private construction projects, earning the trust and respect of clients throughout our community. It's what we do. No one does it better. KBA is small enough to be flexible and responsive, yet big enough to manage large and complex projects. As 100%...

  • Help Desk Support Specialist

    2 weeks ago

    Bellevue, Washington, United States K2 Staffing Full time

    Job DescriptionOur client, a leading IT Solutions Company, is seeking a highly skilled Help Desk Support Level III IT Engineer to join their team. As a key member of the technical support team, you will be responsible for providing exceptional customer service and technical support to clients.Duties & ResponsibilitiesCollaborate with sales teams to provide...

  • Civil Engineer Expert

    5 days ago

    Bellevue, Washington, United States Exponent Full time

    About ExponentExponent is a leading engineering and scientific consulting firm that empowers clients to solve complex challenges. With a multidisciplinary team of experts, we provide data-driven insights and unparalleled expertise to create a safer, healthier, and more sustainable world.Our OpportunityWe are seeking Ph.D. candidates, Ph.D.s, and Postdocs...

Desktop Support-Ticketing Expert

5 months ago

Bellevue, United States BrickRed Systems Full time

We are looking for an experienced IT Support Specialist to join our team. As a key member of our IT support staff, you will play a crucial role in ensuring the smooth operation of our core platforms and providing exceptional support to our users.


Key Responsibilities:

  • Support our core platforms including user support, ticketing, procurement, and provisioning.
  • Take ownership of customer issue escalations, applying your understanding of systems within multiple applications in our tech stack.
  • Document all processes and update current documentation for established processes.
  • Complete and document assigned project work and provide updates to ensure accuracy.
  • Work with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation.
  • Collaborate across IT and serve as an ambassador for the IT organization with internal stakeholders.
  • Provide exceptional customer service experience for all users when troubleshooting support requests, utilizing your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce.
  • Maintain the asset inventory system and ensure all hardware/software allocations are logged.


Competencies:

  • Experience working on a high-volume ticketing system (+4000 PM).
  • 5+ years of experience or related experience in administering and maintaining ITSM systems and related tools.
  • Extensive experience providing high-caliber support to all levels of staff.
  • Experience supporting customer IT needs within a global team supporting multiple regions and time zones.
  • In-depth knowledge of and ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365).
  • Provide other services to reduce tickets and ticket closure times.
  • Work with partners to find efficiencies and implement improvements to our internal systems.
  • Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune.
  • Extensive experience troubleshooting AV/Conference room issues and Office Network-related issues.


Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
  • Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) a plus.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced, collaborative environment.
  • Proven track record of prioritizing and managing multiple tasks simultaneously.
  • Ability to adapt to changing priorities and technology landscapes.



About Brickred Systems:

Brickred Systems is a global leader in next-generation technology, consulting, and business process service companies. We enable clients to navigate their digital transformation. Brickred Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence.

With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.