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Senior IT Engineer

4 months ago

Bellevue, United States Freshworks Full time
Company Description

Please note: this role will be based in Bellevue, WA and requires an in office presence up to 5 days a week.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companiesfrom startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

Freshworks is looking to hire a Senior IT Engineer to support the rapidly growing user base in our US Operations. You will provide desktop, infrastructure, and network support in this role.
  • Manage and deploy corporate PCs/Macs (new hardware configuration, image maintenance, diagnosis, and repair, coordinate warranty repairs)
  • Manage local network infrastructure
  • Work with global IT team in a "follow the sun" support model
  • General IT-related tasks, including onboarding of new hires, diagnosing and repairing end-user IT devices, and general IT ticket management
  • Inventory and maintain IT asset data (serial numbers, software keys, locations, etc.)
  • Shipping, recycling, and disposal of computers, peripherals
  • Assist in managing hosted IT applications (Google Apps, intranet, etc.)
  • Evaluate and recommend information technologies and applications
  • Ensuring that AV hardware and software is prepared to meet the organization's needs.
  • Utilizes standard corporate tools to record change and problem activities for tracking purposes.
  • Assist in troubleshooting network issues and provide technical support to end-users.
  • Provide support and troubleshooting to resolve issues according to the Organization Incident & Change Management Process
  • Troubleshoot network issues related to Routers, Switches, WiFi Controllers, Access points, Load Balancers, and Firewalls.
Qualifications
  • Minimum 8 years in an IT desktop, support, administrator, or similar role
  • Four-year degree in Computer Science/Information Technology or a related discipline
  • Deep experience with MS Windows and Mac OS
  • Experienced with Palo Alto Network Topology
  • Experience with Slack, GSuite, Office365, AD, and Zoom
  • PC/Mac hardware repair, troubleshooting
  • Ability to install, upgrade, troubleshoot, and maintain all types of software
  • Excellent verbal and interpersonal skills
  • Extreme customer focus
  • Highly motivated individual with experience getting things done in a fast-paced environment.
  • Knowledge of network protocols and technologies, including TCP/IP, VLAN, VPN, and wireless networking.
  • Experience with network monitoring and analysis tools.
Other Qualifications
  • Good organization skills to balance and prioritize work and multitask
  • Good analytical and problem-solving skills to troubleshoot systems problems
  • Ability to work independently and as part of a team
  • Ability to work in our Bellevue office 5 days a week


Additional Information

Summary of Freshworks Benefits:

Freshworks offers multiple options for dental, medical, vision, disability and life
insurances. Flexible paid time off, flexible spending, commuter benefits, and wellness benefits are also offered. Freshworks also offers
adoption and parental leave benefits.

The total salary range for this position is between 88,000 USD to 143,000 USD

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level.

Bonus/equity may be available

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.