Government Program Manager

4 weeks ago

Quincy, United States Granite Telecommunications Full time

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the ‘Healthiest Companies‘ in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite‘s philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer‘s Association to name a few.

We have been consistently rated a ‘Fastest Growing Company‘ by Inc. Magazine.

Granite was named to Forbes List of America‘s Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company‘s insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

  • The Granite Government team is a dynamic group engaged in a wide variety of projects at many levels of the organization
  • In the near- to mid- term the Government Program Manager will support Granite‘s GSA EIS awarded contracts that are not yet installed, activated, accepted by the customer and generating
  • In the longer term, there will be additional need consistent with the growth

Duties and Responsibilities:

  • Manage detailed transition project plan in response to RFP to complete installation and/or conversion of services, including the billing, service ordering, trouble reporting, and customer service processes unique to transitioning Government orders.
  • Create and execute project plans to complete installation and/or conversion, and transition, of services
  • Manage transition project from planning phase to completion
  • Manage tracker of all tasks and phases of transition
  • Hold weekly calls, and provide status reports, to review progress with account contacts
  • Identify and assess the major transition risks and propose mitigation plans
  • Coordinate with other incumbent providers to ensure a smooth, successful, and timely transition
  • Single point of contact for all issues during project
  • Work with Billing team to ensure account is established properly, and maintaining funding within allotted price book and provide projections to internal/external contracting teams
  • Must have the ability to obtain P2 Government

Required Qualifications:

  • Bachelor‘s Degree
  • Intermediate to advanced knowledge of Microsoft Excel and MS Access

Preferred Qualifications:

  • Excellent customer service skills
  • Ability to work under pressure
  • Ability to meet deadlines
  • Excellent problem-solving skills
  • Ability to work independently as well as in a group
  • Strong multi-tasking and organizational skills
  • Excellent interpersonal and communication skills

#LI-JH1

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