Patient Services Representative
4 weeks ago
Are you looking to join a team that embraces diversity and encourages collaboration to deliver exceptional patient care? You can become a vital member of our Eyecare team by demonstrating a customer/patient focus, effective communication, professionalism, self-development, and teamwork.
The Eye Department PSR team is a group of 12 highly motivated and supportive PSRs. Our PSRs support 7 Ophthalmologists + 5 Optometrists and work closely with a diverse mix of skillsets throughout the Eye department. On this team, you are guaranteed to learn, grow and feel welcome
Come join us today
The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, charge posting, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients‘ needs are met.
The Patient Services Representative has a defined career pathway program that will help you grow within Carle Health while making a difference in the patients that we serve.
Qualifications
EDUCATIONAL REQUIREMENTSAssociate‘s Degree in Related Field or Experience in Lieu of Education - Three (3) years experience in an office/customer service environment.
CERTIFICATION & LICENSURE REQUIREMENTS
Successful completion of medical terminology course within one (1) year of start date in position.
EXPERIENCE REQUIREMENTS
Three (3) years of experience in an office/customer service environment in lieu of Associate‘s Degree And Previous public contact position, basic computer skills, and experience using fax machine, copier and other general office equipment.
ADDITIONAL REQUIREMENTS
Successful completion of medical terminology course
SKILLS AND KNOWLEDGE
Strong communication skills; observes high standard of confidentiality; multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent.
Responsibilities
- Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
- Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
- Serves as a role model by conducting self in a responsible, professional manner.
- Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
- Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
- Successful completion of mandatory insurance training and ongoing competency refreshers.
- Competent to initiate and secure prior authorizations as needed.
About Us
Find it here.
Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.
Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation‘s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world‘s first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee‘s Form I-9 to confirm work authorization. | For more information: .
-
Customer Service Representative
2 weeks ago
Champaign, Illinois, United States Circle K Full timeAs a Customer Service Representative at Circle K, you'll be responsible for providing exceptional customer service and resolving issues promptly. You'll work in a fast-paced environment, ensuring accurate sales processing on cash registers and maintaining store facilities for safety and cleanliness. Estimated salary: $15-$18 per hour.This is an immediate...
-
Customer Service Representative
2 weeks ago
Champaign, Illinois, United States JOANN Stores Full time**Job Description**We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at JOANN Stores. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized sales floor.Your responsibilities will...
-
Customer Service Representative
2 weeks ago
Champaign, Illinois, United States Domino's Pizza LLC Full timeJob Title: Customer Service Representative at Domino'sAbout the RoleWe are seeking a highly motivated and customer-focused individual to work as a Customer Service Representative.In this role, you will be responsible for delivering exceptional customer service, taking orders accurately, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
2 months ago
Champaign, United States Circle K Full timeCircle K - 1301 S Mattis Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...
-
Sales and Service Representative
3 weeks ago
Champaign, Illinois, United States Circle K Full timeJob SummaryCircle K is hiring a Customer Service Representative to work evening shifts.Duties and ResponsibilitiesProvide outstanding customer service and resolve issues in a professional mannerAccurately process transactions and maintain a clean and organized store environmentOperate various equipment and systems as neededCompensation and BenefitsAn...
-
Customer Service Representative
2 weeks ago
Champaign, Illinois, United States Neimann Foods Full timeAbout the RoleAs a Customer Service Representative at Neimann Foods, you will play a critical role in ensuring that our customers receive exceptional service and support.Your responsibilities will include:Assisting customers with purchases and responding to their inquiriesProcessing transactions accurately and efficientlyContributing to a positive and...
-
Customer Service Representative
2 weeks ago
Champaign, Illinois, United States Raising Cane's Full timeRaising Cane's is seeking a motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our late night shift, you will be responsible for providing an exceptional customer experience while working efficiently in a fast-paced environment.Responsibilities include:Providing prompt and courteous service to...
-
Member Service Representative
4 weeks ago
Champaign, United States State Universities Retirement System of Illinois Full timeServe in a Member Service Representative role in one of the following SURS departments: Call Center, Counseling, Death & Disability, Employer Services, Insurance, Pay Benefits, PREP, Retirement, Retirement Savings Plan (see department descriptions below).SURS is the administrator of a cost-sharing, multiple-employer, public employee retirement system that...
-
Customer Service Representative
2 weeks ago
Champaign, Illinois, United States J. Jill Full timeJ. Jill is seeking a highly skilled Customer Service Representative to join our team as a Sales Associate. This role offers an estimated salary of $45,000 per year.">This dynamic position involves building strong relationships with customers and guiding them to looks that flatter. Key responsibilities include:Greeting customers promptly and...
-
Service Delivery Representative
2 weeks ago
Champaign, Illinois, United States Spherion Full timeWe are looking for a talented Service Delivery Representative to join our team at Spherion. Estimated Salary: $45,000 - $60,000 per year, depending on experience.About the RoleThis position involves providing exceptional customer service, responding to inquiries, and resolving issues efficiently. The ideal candidate will have strong communication skills, be...
-
Sales and Service Representative
3 weeks ago
Champaign, Illinois, United States Express Full time**About the Role:**As a Sales and Service Representative at Express, you will play a vital role in delivering an exceptional customer experience. You will be responsible for greeting customers, answering questions, and processing transactions while maintaining a high level of product knowledge.**Key Duties:**Greet customers promptly and assist with...
-
Sales and Service Representative
2 weeks ago
Champaign, Illinois, United States Sunglass Hut Full timeRetail Sales ExpertSunglass Hut is searching for a highly motivated Sales and Service Representative to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service and achieving sales targets.Responsibilities:Utilize advanced selling techniques to consistently meet or exceed individual sales...
-
Public Service Representative
2 weeks ago
Champaign, Illinois, United States State Universities Retirement System of Illinois Full timeAbout the RoleThe Public Service Representative will be responsible for providing excellent customer service to SURS members, employers, and outside entities regarding SURS benefits. This role requires strong communication skills, critical thinking, and mathematical abilities.Key ResponsibilitiesProvide exceptional customer service to SURS members,...
-
Member Service Representative
3 months ago
Champaign, United States Illinois Educators Credit Union Full timeWho We Are... Our members come from all different walks of life and so do we. We hire great people from a wide variety of backgrounds, experience and education as our diversity makes our company stronger. Illinois Educators Credit Union stands strong in our core beliefs of making members' money, saving members' money, and saving members' time. See why a...
-
Customer Service Representative
2 weeks ago
Champaign, Illinois, United States Carle Health Full timeAbout the RoleThis exciting opportunity is available at Carle Health, a leading healthcare system in central Illinois. As a Customer Service Representative, you will play a vital role in providing exceptional service to our members and providers.Key ResponsibilitiesAnswer inquiries from members, employers, and providers in a timely and accurate...
-
Customer Service Representative
3 weeks ago
Champaign, Illinois, United States House of Sport Full timeJob OverviewThe Customer Service Representative at House of Sport will provide exceptional shopping experiences for our customers by greeting everyone and proactively approaching athletes to understand their needs. This role involves ensuring all merchandise is processed according to established programs, upholding company merchandising standards, and...
-
Customer Service Representative, PT
3 months ago
Champaign, United States Circle K Full timeCircle K - 59 E Green [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...
-
Customer Service Representative, Overnights
3 days ago
Champaign, United States Circle K Full timeCircle K - 1511 N Prospect [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...
-
Customer Service Representative, Overnights
3 months ago
Champaign, United States Circle K Full timeCircle K - 1713 W John St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...
-
Customer Service Representative
3 weeks ago
Champaign, Illinois, United States Carle Health Full timeOverview: At Carle Health, we are seeking a skilled Certified Medical Assistant (CMA) or Certified Clinical Medical Assistant (CCMA) to join our team as a Customer Service Representative in Orthopedic and Sports Medicine. In this role, you will be responsible for researching, resolving, documenting, and responding to inquiries related to patient accounts...
