Platform Growth Lead

3 weeks ago

San Francisco, United States Parafin Full time

Platform Growth LeadWe are looking for a Platform Growth Lead to launch and grow our expanding roster of platform partners. This is an existing business account management role spanning a wide variety of B2B verticals that will report to a Platform Growth Manager. This role will also work cross-functionally with product, engineering, and marketing teams to drive outcomes for your accounts.You will directly contribute to the growth of the small businesses our platform partners serve and be a critical member of a pod managing some of Parafin's most strategic accounts. If you enjoy working on products that help small businesses and thrive on creating win-win-win solutions for partners/merchants / Parafin, come join usWhat You'll Be Doing:Lead the post-sale onboarding, engagement, retention, and growth of strategic platform customersDrive expansion within accounts in the form of increasing loan origination and product expansion identify new strategic opportunities to improve marketing, drive new product adoption and integration, and unlock incremental user segments to help partners grow.Drive overall account health, including capital origination performance, product adoption, and customer satisfaction.Closely monitor KPIs for your set of accounts and conduct preliminary diagnosis on issues that may impact growth and account health. You will coordinate with internal teams and partners to help growth stay on track.Support or lead quarterly business reviews and influence partners to prioritize and pursue key growth, GTM, and new product initiatives.Share customer feedback and insights with Product, Engineering, Support, and Platform Partnerships to empower and inform improvements to the Parafin partner experienceWhat We're Searching For:At least 5 years of experience in a customer success or partnerships role, preferably focused on mid-market or enterprise segmentsExperience in a client-facing role managing multi-threaded relationships for a technical product, and demonstrated ability to build deep and influential relationships with partners up to the director level.Track record of leading technical conversations and influencing internal and external teams to take action based on business and partner impact.Proven track record of achieving revenue-based targets and goals, and driving account expansionOutstanding verbal and written communication skills, strong presence with partnersRelentlessly navigate data and people to find answersDriven to help grow small businessesWe Prefer If You Have:Familiarity with working on API-driven and other technical productsExperience building business cases to drive strategic decision-making by your accountsPrior exposure to working directly with executive/C-suite stakeholders.Experience working with cross-functional teams to solve account issues and drive partner experience improvementsSome experience with product marketing and/or go-to-market strategyWhat We Offer:Salary Range: $180k - $205kEquity grantMedical, dental & vision insuranceUnlimited PTO & work from home flexibilityCommuter benefitsFree lunchesPaid parental leave401(k)Employee assistance programIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.

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