Patient Experience Coordinator

4 weeks ago


Shawnee, United States Energy in Motion Full time

Company Description

Energy in Motion is a holistic wellness clinic located in downtown Shawnee, Kansas. We are dedicated to helping patients achieve total health through the use of cutting-edge technology and world-class treatments. Dr. Kile Kaspar has been providing personalized care in a caring and peaceful environment for 15+ years.


Role Description

This is a full-time on-site role for a Patient Experience Coordinator at the Energy in Motion clinic. This person is the first impression of our office and makes each patient feel special. They will play a crucial role in facilitating communication between the doctor and patients, ensuring a positive and seamless experience. A self starter who can multitask while maintaining an optimistic attitude helps our team maintain its 5-star reputation.


35-40 hours per week. Office hours are:

Mon/Wed: 9am-1pm & 2pm-5pm

Tues/Thurs: 8:30am-1pm & 2-6pm


Responsibilities

  • Fulfill front desk duties: open/close office, manage phones, greet & direct visitors
  • Maintain daily schedules and patient files
  • Follow check-out procedures for patients, collecting payments, seeking feedback, and setting follow up appointments
  • Verify insurance benefits for a subset of services
  • Educate patients about products and services that enhance their lives
  • Keep office organized through email management, mail sorting, scanning, returning calls and maintaining inventory
  • Manage social media accounts to boost awareness of services and patient success stories
  • Assist other teammates as needed, including helping apply red light medical lasers to patients (paid light therapy training provided)


Qualifications

  • Experience as a receptionist or in a customer service role
  • Pleasant phone demeanor and strong communication skills
  • Ability to memorize information
  • Excellent follow through and multitasking abilities
  • Customer service-oriented mindset
  • Thrive in a fast paced environment, continually seek new ways to improve operations
  • Strong proficiency in Microsoft Word and Excel
  • Logical thinker with math and patient accounting; comfortable asking for, and collecting, payments
  • Previous experience in a healthcare or wellness setting is a plus


Compensation is determined on an individual basis depending on previous experience and skillset.


Application Questions - when responding to this job posting, please answer:

  1. What experience do you have that makes you a great candidate?
  2. Why are you seeking new employment?
  3. When are you available to start?
  4. What are your salary/hourly expectations based on your qualifications?
  5. Do you have experience collecting payments and handling financial arrangements?
  6. What is your opinion about natural alternatives compares to traditional medicine?
  7. What is something about yourself we would find entertaining or enlightening?
  8. Have you ever been convicted of a felony?
  9. Are you willing to submit a drug test and background check?


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