Patient Experience Coordinator
4 weeks ago
Company Description
Energy in Motion is a holistic wellness clinic located in downtown Shawnee, Kansas. We are dedicated to helping patients achieve total health through the use of cutting-edge technology and world-class treatments. Dr. Kile Kaspar has been providing personalized care in a caring and peaceful environment for 15+ years.
Role Description
This is a full-time on-site role for a Patient Experience Coordinator at the Energy in Motion clinic. This person is the first impression of our office and makes each patient feel special. They will play a crucial role in facilitating communication between the doctor and patients, ensuring a positive and seamless experience. A self starter who can multitask while maintaining an optimistic attitude helps our team maintain its 5-star reputation.
35-40 hours per week. Office hours are:
Mon/Wed: 9am-1pm & 2pm-5pm
Tues/Thurs: 8:30am-1pm & 2-6pm
Responsibilities
- Fulfill front desk duties: open/close office, manage phones, greet & direct visitors
- Maintain daily schedules and patient files
- Follow check-out procedures for patients, collecting payments, seeking feedback, and setting follow up appointments
- Verify insurance benefits for a subset of services
- Educate patients about products and services that enhance their lives
- Keep office organized through email management, mail sorting, scanning, returning calls and maintaining inventory
- Manage social media accounts to boost awareness of services and patient success stories
- Assist other teammates as needed, including helping apply red light medical lasers to patients (paid light therapy training provided)
Qualifications
- Experience as a receptionist or in a customer service role
- Pleasant phone demeanor and strong communication skills
- Ability to memorize information
- Excellent follow through and multitasking abilities
- Customer service-oriented mindset
- Thrive in a fast paced environment, continually seek new ways to improve operations
- Strong proficiency in Microsoft Word and Excel
- Logical thinker with math and patient accounting; comfortable asking for, and collecting, payments
- Previous experience in a healthcare or wellness setting is a plus
Compensation is determined on an individual basis depending on previous experience and skillset.
Application Questions - when responding to this job posting, please answer:
- What experience do you have that makes you a great candidate?
- Why are you seeking new employment?
- When are you available to start?
- What are your salary/hourly expectations based on your qualifications?
- Do you have experience collecting payments and handling financial arrangements?
- What is your opinion about natural alternatives compares to traditional medicine?
- What is something about yourself we would find entertaining or enlightening?
- Have you ever been convicted of a felony?
- Are you willing to submit a drug test and background check?
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Patient Experience Coordinator
4 weeks ago
Shawnee, United States Energy in Motion Full timeCompany DescriptionEnergy in Motion is a holistic wellness clinic located in downtown Shawnee, Kansas. We are dedicated to helping patients achieve total health through the use of cutting-edge technology and world-class treatments. Dr. Kile Kaspar has been providing personalized care in a caring and peaceful environment for 15+ years.Role DescriptionThis is...
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Patient Experience Coordinator
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Shawnee, United States ENERGY IN MOTION LLC Full timeCompany Description Energy in Motion is a holistic wellness clinic located in downtown Shawnee, Kansas. We are dedicated to helping patients achieve total health through the use of cutting-edge technology and world-class treatments. Dr. Kile Kaspar has been providing personalized care in a caring and peaceful environment for 15+ years. Role Description This...
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Shawnee, United States Energy in Motion Full timeCompany DescriptionEnergy in Motion is a holistic wellness clinic located in downtown Shawnee, Kansas. We are dedicated to helping patients achieve total health through the use of cutting-edge technology and world-class treatments. Dr. Kile Kaspar has been providing personalized care in a caring and peaceful environment for 15+ years.Role DescriptionThis is...
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