Solutions Specialist

2 weeks ago

Honolulu, United States Old Dominion Freight Line Full time

Additional Job Description

A Solutions Specialist will be required to obtain a maximum volume of profitable freight in his/her territory. The Solutions Specialist must provide responsive customer service and coordinate with operations to exceed their expectations. A Solutions Specialist will serve as the customer’s point of contact through in person meetings to help meet their logistical needs. Must have 2+ years in B-B (Business to Business) sales or equivalent.

Primary Responsibilities


  • Travels throughout assigned territory to meet customers in person on a regular basis and cultivates a good relationship with all traffic persons, purchasing agents, production supervisors, sales representatives, executives, distributors, and agents who influence the decision on routing traffic
  • Keep the customer informed of new service points and improvements in company service
  • Assist the customer with obtaining a rate agreement and submit the request to our pricing coordinators through the T-1 Pricing information form
  • Regularly check on major accounts to ensure we are meeting our On-Time service promises
  • Complete reports of monthly customer activities to identify their current level of business
  • Provide information on rates and rate changes
  • Submit itineraries on a weekly basis for coverage areas to maximize efficiency when visiting customers
  • Maintain a positive relationship with drivers in his/her area and discuss possible leads
  • Communicate customer’s equipment requirements and hours of service to the service center operations
  • Inform the customer of our Speed Service and Expedited abilities
  • Manage transportation and entertainment expenses in an expense report that is submitted weekly
  • Keep a record of your daily sales calls and enter them in our computer system
  • Handle customer complaints through the appropriate channels

Job Qualifications

Education:


  • High School diploma or equivalent

Experience:


  • 2+ B-B (Business to Business) sales experience or equivalent
  • Valid Driver’s License with Satisfactory Driving Record, including no more than (4) moving motor vehicle violations or chargeable accidents, or combination thereof, within (3) years preceding the date of application with no more than (2) moving motor violations in the (12) months preceding the date of application; and no convictions of driving under the influence of alcohol (DWI, DUI, DWAI) within (4) years preceding the date of application

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