Junior IT Support Specialist

4 weeks ago

Honolulu, United States edgecomputingassociation.com Full time

Location Honolulu, Hawaii ,

United States

Overview:

The IT Support Specialist will provide technical assistance and support related to computer systems, hardware, and software for the Defense POW/MIA Accounting Agency at Pearl Harbor/Hickam in Hawaii.

Responsibilities:

The following reflects managements definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Effectively and politely communicate with customers and understand their issues

Provide first line support for any technical issues and problems in person, via phone, and electronically

Triage, understand, and route issues to the correct resources, track requests and document resolutions

Walk customers through troubleshooting procedures as well as train computer users

Install, modify, and repair computer hardware, software, and peripherals

Run diagnostic applications to resolve problems

Follow up with customers to ensure issues have been resolved

Install and test computers, printers, and other peripherals; configure operating system and application software programs

Option to travel to the continental US to provide customer support less than 10% of time

Qualifications:

Excellent communication, customer service and problem-solving skills. Multi-tasking, attention to detail and, and solid judgment.

Education and Experience: This position requires a minimum of three (3) years of professional experience. Working knowledge of fundamental operations of relevant software, hardware, and other equipment. Experience in call tracking applications and customer service practices. Related experience and training in troubleshooting and providing help desk support. This position requires a professional certification in compliance with 8570 IAT II (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP)

Certification Requirements: In accordance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level II requirements, candidate must possess at least CompTIA Security+, Cisco Certified Network Associate - Security (CCNA Security), CompTIA Cybersecurity Analyst (CySA+), or other qualifying certifications. In addition, a Computer Environment (CE) certification such as Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), or Microsoft Certified Technology Specialist (MCTS) is highly desired.

Clearance: This position requires an active SECRET security clearance. Must be a U.S. citizen.

  • Administrative Support Specialist

    1 month ago

    Honolulu, United States University of Hawaii Foundation Full time

    Job DescriptionJob DescriptionPOSITION INFORMATION Title: Administrative Support Specialist , John A. Burns School of Medicine (JABSOM)Division: DevelopmentFLSA Status: Full-time, ExemptAnnual Salary: $55,000.00 commensurate with experiencePOSITION SUMMARY The Administrative Support Specialist (Specialist) provides direct administrative support to the...

  • FACET Training and Support Specialist

    1 week ago

    Honolulu, United States Premier Solutions HI, LLC Full time

    **FACET Training and Support Specialist** Professional Services Honolulu, Hawaii Minimum Experience **Experienced** Premier Solutions HI, LLC. is looking for a new FACET Training and Support Specialist in the Honolulu Area. They will help Navy users successfully insert the FACET system into their daily processes, troubleshoot FACET/system issues, and ensure...

  • Threat Report Specialist

    1 week ago

    Honolulu, United States SAIC Full time

    DescriptionWe are seeking Threat Report Specialists at all levels of experience (Junior thru Senior and SME) to support the United States Army Pacific Command (USARPAC) Task Order (TO). We are currently assembling our team of experienced professionals with a broad range of intelligence, operations, planning, data, training, and logistics solutions on an...

  • Advanced Technical Support Specialist

    7 days ago

    Honolulu, United States Cornerstone OnDemand Full time

    Job Title: Advanced Technical Support Specialist Job Description: The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most...

  • Logistician Support Specialist

    7 days ago

    Honolulu, United States ARServices Full time

    Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of life. As a graduated 8(a) company...

  • Resident Support Specialist

    1 month ago

    Honolulu, Hawaii, United States realjobshawaii Full time

    Full-time, entry level position with benefits. Two positions available. One position is overnight hours, 5 days/week from 10pm-6am.The other position is a combination of morning (6am-2pm) and swing shifts (2p-10pm). The Resident Support Specialist overall responsibility is to maintain the safety, security, and accountability of Fernhurst Residence comprising...

  • Threat Report Specialist

    6 days ago

    Honolulu, United States SAIC Full time

    Description We are seeking Threat Report Specialists at all levels of experience (Junior thru Senior and SME) to support the United States Army Pacific Command (USARPAC) Task Order (TO). We are currently assembling our team of experienced professionals with a broad range of intelligence, operations, planning, data, training, and logistics solutions on an...

  • Resident Support Specialist

    4 weeks ago

    Honolulu, United States realjobshawaii Full time

    Full-time, entry level position with benefits.   Two positions available. One position is overnight hours, 5 days/week from 10pm-6am. The other position is a combination of morning (6am-2pm) and swing shifts (2p-10pm).   The Resident Support Specialist overall responsibility is to maintain the safety, security, and accountability of Fernhurst...

  • Logistician Support Specialist

    3 weeks ago

    Honolulu, United States ARServices Full time

    Job DescriptionJob DescriptionDiscover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of...

  • Support Services Specialist

    7 hours ago

    Honolulu, Hawaii, United States Department Of Commerce Full time

    Summary This position is located in the National Marine Fisheries Service (NMFS), Office of Law Enforcement (OLE), with one vacancy, in Honolulu, HI. This position is also announced under vacancy number NMFS OLE ST, which is open to Status Candidates. You must apply to both announcements if you want to be considered for both. Duties As a Support Services...

  • PPBS Specialist

    4 weeks ago

    Honolulu, United States SAIC Full time

    Description We are seeking PPBS Specialists at all levels of experience (Junior thru Senior and SME) to support the United States Army Pacific Command (USARPAC) Task Order (TO). We are currently assembling our team of experienced professionals with a broad range of intelligence, operations, planning, data, training, and logistics solutions on an enterprise...

  • IT Support

    4 weeks ago

    Honolulu, United States SAIC Full time

    Description We are seeking IT Support at all levels of experience (Junior thru Senior and SME) to support the United States Army Pacific Command (USARPAC) Task Order (TO). We are currently assembling our team of experienced professionals with a broad range of intelligence, operations, planning, data, training, and logistics solutions on an enterprise scale...

  • IT Support

    3 days ago

    Honolulu, Hawaii, United States SAIC Career Site Full time

    Description We are seeking IT Support at all levels of experience (Junior thru Senior and SME) to support the United States Army Pacific Command (USARPAC) Task Order (TO). We are currently assembling our team of experienced professionals with a broad range of intelligence, operations, planning, data, training, and logistics solutions on an enterprise scale...

  • Junior IT Business Analyst

    1 week ago

    Honolulu, United States Hawaii Gas Full time

    Overview: The Junior IT Business Analyst will collaborate with clients, advocating for information technology needs and assisting them in improving their business and technical processes. The Junior IT Business Analyst will partner with clients to perform feasibility studies and lead IT projects, raising clients' awareness of emerging IT capabilities and...

  • Technical Support Specialist

    2 days ago

    Honolulu, United States Dentons Full time

    Dentons US LLP is currently recruiting for a Technical Support Specialist for our Honolulu office. This position will provide the local office users with technical assistance, advice and where necessary training regarding the LAN/WAN, hardware & software environments including but not limited to desktop/laptops, IP Telephony system & AV Video Conference...

  • Liaison - Mission Partner Environment (MPE) Specialist

    3 days ago

    Honolulu, Hawaii, United States SAIC Career Site Full time

    Description We are seeking Liaison / Mission Partner Environment (MPE) Specialists at all levels of experience (Junior thru Senior and SME) to support the United States Army Pacific Command (USARPAC) Task Order (TO). We are currently assembling our team of experienced professionals with a broad range of intelligence, operations, planning, data, training,...

  • Logistician Support Specialist

    3 weeks ago

    Honolulu, Hawaii, United States ARServices Full time

    Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of life. As a graduated 8(a) company...

  • Business Services Support Specialist

    1 week ago

    Honolulu, United States The Queen's Health Systems, Inc. Full time

    Under the general direction of the Business Services Manager, provides support services to the Medicare Certified Division staff. Performs a variety of duties including verification of health insurance claims numbers and benefits coverages; process a Support Specialist, Business Services, Support, Business, Specialist, Healthcare

  • Systems/Network Engineers, Senior and Junior

    3 weeks ago

    Honolulu, United States ActioNet Full time

    Description ActioNet has an immediate opportunity for a Systems/Network Engineers, Senior and Junior (ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and the Department of Defense. This position must be supported on-site in Honolulu, HI. Salary Range: $153K-$160K As the...

  • Jr/Asst Spec

    1 month ago

    Honolulu, United States University of Hawai‘i Full time

    Temporary/Permanent: Temporary, Not to Exceed August 31, 2024   Other Conditions Extramural funds. Appointment to begin approximately February 2024 or soon thereafter, continuation dependent on satisfactory performance and renewal of funds.     Duties and Responsibilities Under the direction of the Principal Investigators (PIs), serve as a STEM...