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Administrative - Customer Service Representative
1 month ago
Client Name
CSMC Ventana
Job Type
Travel
Offering
Non-Clinical
Profession
Administrative
Specialty
Customer Service Representative
Job ID
15210150
Job Title
Administrative - Customer Service Representative
Weekly Pay
$911.0
Shift Details
Shift
8hr Days
Scheduled Hours
40
Job Order Details
Start Date
11/11/2024
End Date
02/10/2025
Duration
13 Week(s)
Job Description
Ideal Candidate: will have recent experience in an Orthopedic/Sports Medicine clinic or high-volume specialty clinic performing appointment registration, collecting copays/payments and have experience submitting authorization and insurance verification
Experience with medical insurance, referral processes, and benefit plans
1 year of recent experience working in an outpatient clinic or medical office setting as a PSR or similar role
Ability to read, understand, and respond to detailed oral and written instructions
2+ years of recent experience working as a Patient Service Representative
Experience with CS-Link/Epic
Understanding of medical terminology
Client Details
Address
18133 Ventura Blvd
City
Tarzana
State
CA
Zip Code
91356
Unit Details
Unit Description
• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Handle patient/provider correspondence
• Explains policies, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines
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