Patient Access Rep

3 weeks ago

Lafayette, United States Cardiovascular Institute of the South Full time

Patient Access RepJob Category: CALL CENTERRequisition Number: CPATI002462Full-TimeOn-siteLafayette, LA 70503, USAJob DetailsDescriptionWho We Are: Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.What We Offer:Choice of three health insurance plansDental insurance coverageVision insurance coverage401(k) with company match and profit-sharing planCompany-paid short-term and long-term disability coverageCompany-paid life insurance for you and your familyAccess to company-provided training and educational resourcesEligibility for annual merit-based performance increasesAccrued General Purpose Time (GPT)Eight company-paid holidaysSpecial company events, including Christmas parties, Family Day, employee engagement activities, and Spirit DaysComplimentary Employee Assistance Program (EAP) for all employees and their dependentsAbout the RoleOperate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately.Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system.Support patient care and communication flow through efficient call handling and accurate documentation.How You'll Drive Our Mission ForwardAnswer 100150 calls daily, routing them correctly and ensuring patients receive timely service.Schedule appointments according to clinic protocols, maintaining precision in the electronic medical record (EMR).Document all communication appropriately and ensure accurate message routing to the correct clinical teams.Achieve high-performance metrics (e.g., 85% of calls answered within 30 seconds;

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