Patient Access Rep

6 days ago

Lafayette, LA, United States Cardiovascular Institute of the South Full time
Who We Are:

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:
  • Choice of three health insurance plans
  • Dental insurance coverage
  • Vision insurance coverage
  • 401(k) with company match and profit-sharing plan
  • Company-paid short-term and long-term disability coverage
  • Company-paid life insurance for you and your family
  • Access to company-provided training and educational resources
  • Eligibility for annual merit-based performance increases
  • Accrued General Purpose Time (GPT)
  • Eight company-paid holidays
  • Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
  • Complimentary Employee Assistance Program (EAP) for all employees and their dependents
About the Role
  • Operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately.
  • Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system.
  • Support patient care and communication flow through efficient call handling and accurate documentation.
How You'll Drive Our Mission Forward
  • Answer 100-150 calls daily, routing them correctly and ensuring patients receive timely service.
  • Schedule appointments according to clinic protocols, maintaining precision in the electronic medical record (EMR).
  • Document all communication appropriately and ensure accurate message routing to the correct clinical teams.
  • Achieve high-performance metrics (e.g., 85% of calls answered within 30 seconds;
  • Contribute to a seamless patient experience by ensuring efficient phone operations and communication standards.
What Makes You a Great Match
  • High school diploma preferred with experience using a multi-line phone system.
  • Strong verbal communication skills and ability to multitask in a fast-paced environment.
  • Detail-oriented with the ability to document and route messages accurately in the EMR.
  • Dependable and adaptable with a commitment to supporting CIS's mission and patient-focused care philosophy.


Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

  • Sr Patient Access Rep

    6 days ago

    Lafayette, LA, United States Ochsner Health Full time

    We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or...

  • Patient Access Rep

    7 days ago

    Lafayette, LA, United States Ochsner Health Full time

    We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or...

  • Patient Access Rep

    2 weeks ago

    Lafayette, LA, United States Ochsner Health Full time

    We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or...

  • Access Navigator

    6 days ago

    Lafayette, LA, United States Ochsner Health Full time

    We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or...

  • Patient Services Representative

    2 weeks ago

    Lafayette, LA, United States Cardiovascular Institute of the South Full time

    Who We Are: Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a...

  • Patient Services Representative

    7 days ago

    Lafayette, LA, United States Cardiovascular Institute of the South Full time

    Who We Are: Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a...

  • Patient Services Representative

    1 week ago

    Lafayette, LA, United States Cardiovascular Institute of the South Full time

    Who We Are: Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a...

  • Patient Services Representative

    6 days ago

    Lafayette, LA, United States Cardiovascular Institute of the South Full time

    Who We Are: Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a...

  • Patient Concierge, Front Desk Associate

    2 weeks ago

    Lafayette, LA, United States Louisiana Staffing Full time

    Practice Operations Management The Patient Concierge, Front Desk Associate is the first point of contact for patients and family members at OncoLogics. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and...

  • Patient Concierge, Front Desk Associate

    2 weeks ago

    Lafayette, LA, United States Louisiana Staffing Full time

    Practice Operations Management The Patient Concierge, Front Desk Associate is the first point of contact for patients and family members at OncoLogics. This position is responsible for greeting patients, confirming demographic and insurance information, answering phones, provider scheduling, as well as other duties as assigned. Customer service skills and...