Sales Support Associate

4 days ago

Oak Brook, United States Macy‘s Full time

About:

Macy‘s is proudly America‘s Department Store. There‘s a reason we‘ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy‘s is also known for giving back to our communities.

The magic of Macy‘s ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results. A store position at Macy‘s (seasonal, part-time, or full-time) is the perfect way to explore the world of retail. Some of Macy‘s top executives started their careers as part-time retail sales associates. Our store positions are ideal for forming relationships, building teams, and developing leadership skills to grow your career at Macy‘s. Macy‘s stores are ideal for building capability in creating partnerships, building teams, and developing the leaders of tomorrow. Macy‘s is the ‘Academy‘ for retail careers.


A store colleague position (whether it‘s a seasonal job, part-time retail job, or a full-time career) is the perfect way to launch a career in the world of retail. Many of Macy‘s top executives started their careers in part-time retail sales roles, or as recent college graduates into our development programs in the various functions at Macy‘s.

Job Overview:

The Fragrance RSS Colleague is responsible for providing professional services to customers by selling and demonstrating fragrances and related items, as wells as contributing to the success of the department. The colleague is also responsible for fulfillment and performing other duties as necessary.

Essential Functions:

  • Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
  • Explain and demonstrate use of fragrances through actual application or card application
  • Partner with Fragrance Counter Manager or CSX Mgr of inventory and other inaccuracies
  • Attend product training classes and seminars
  • Ensure proper presentation, organization, storing, and replenishment of stock
  • Participate in pre-selling and sales driving events to maximize sales
  • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
  • Ensure work area is free from hazards and work in a safe manner
  • Adhere to Asset Protection and inventory control and compliance procedures
  • Be in compliance with all hygiene standards
  • Follows shortage programs and procedures
  • Dependable attendance and punctuality

Qualifications and Competencies:

  • High School Diploma or equivalent required
  • 1-2 years related experience
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Essential Physical Requirements:

  • Position requires prolonged periods of standing/walking around store or department
  • May involve reaching, crouching, kneeling, stooping and color vision
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
  • Frequently lift/move up to 25lbs
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