General Manager

2 weeks ago


Fort Lauderdale, United States Johnny's Hungry Hoagies Full time

**About Us:**

We are a vibrant fast-casual restaurant known for our delicious hoagie sandwiches, fresh salads, delightful coffee, and an amazing breakfast lineup. Our focus is on delivering exceptional food and outstanding customer experiences in a welcoming and efficient environment.


**Position Overview:**

We are seeking an enthusiastic and experienced General Manager to lead our team and oversee all restaurant operations. The ideal candidate will have a passion for food, a commitment to excellence, and the ability to inspire a team to deliver top-notch service. This role is crucial for ensuring operational excellence, financial health, and exceptional customer engagement.


**Key Responsibilities:**


1. **Leadership and Team Management:**

  - Lead, mentor, and train a world-class team in operational excellence, speed of service, and customer engagement.

  - Foster a positive work environment that promotes teamwork, high morale, and continuous improvement.

  - Conduct regular performance evaluations and provide constructive feedback.


2. **Operational Excellence:**

  - Ensure the restaurant operates efficiently and effectively.

  - Implement and uphold company policies, procedures, and standards.

  - Oversee daily operations, including opening and closing procedures, food preparation, and customer service.


3. **Financial Management:**

  - Manage the restaurant’s profit and loss statement.

  - Develop and implement strategies to maximize profitability and control costs.

  - Monitor financial performance and make data-driven decisions to achieve financial goals.


4. **Inventory and Ordering:**

  - Manage inventory levels to ensure availability of high-quality ingredients while minimizing waste.

  - Oversee the ordering of supplies and ingredients, maintaining strong relationships with suppliers.

  - Conduct regular inventory audits and adjust orders as necessary.


5. **Customer Engagement:**

  - Ensure a superior customer experience by maintaining high standards of service and product quality.

  - Address and resolve customer complaints promptly and professionally.

  - Foster a culture of hospitality and continuous improvement in customer service.


**Qualifications:**

- Minimum of two years of leadership experience in a restaurant or related field.

- Proven ability to train and motivate a team to achieve operational excellence.

- Strong understanding of financial management, including profit and loss statements.

- Excellent organizational and multitasking skills.

- Outstanding communication and interpersonal abilities.

- Passion for food and dedication to providing exceptional customer experiences.

- Ability to work flexible hours, including weekends and holidays.


**Benefits:**

- Competitive salary and performance-based bonuses.

- Health, dental, and vision insurance.

- Paid time off and flexible scheduling.

- Opportunities for career advancement and professional development.


**How to Apply:**

  • Interested candidates should submit their resume and a cover letter outlining their relevant experience and why they are a great fit for this role to info@johnnyshungry.com

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