Customer Service Representative

2 weeks ago

Atlanta, United States Telurvision Solutions Inc. Full time

This is a remote position.

We are seeking a dedicated and professional Remote Customer Service Representative to join our dynamic team. As a vital member of our customer support division you will be the first point of contact for our valued clients providing exceptional service and resolving inquiries with efficiency and care. Your primary responsibilities will include addressing customer questions troubleshooting issues processing orders and ensuring a seamless customer experience. Your ability to communicate clearly and effectively will be crucial in maintaining our reputation for outstanding service.

Requirements Key Responsibilities:

Handle customer inquiries via phone email and chat in a timely and professional manner.

Resolve customer issues effectively ensuring a positive customer experience.

Maintain detailed records of customer interactions and transactions.

Provide product and service information to customers.

Collaborate with team members and other departments to achieve customer satisfaction goals.

Adhere to company policies and procedures.

Proven customer service experience preferably in a remote setting.

Excellent verbal and written communication skills.

Strong problemsolving abilities and attention to detail.

Ability to work independently and manage time effectively.

Proficiency in using customer service software and tools.

Reliable internet connection and a quiet professional work environment.

High school diploma or equivalent; additional qualifications will be a plus.

Benefits
  • Flexible working hours allowing for worklife balance.

  • Competitive compensation based on experience and performance.

  • Opportunity to work remotely eliminating commute time and expenses.

  • Access to certifications and development programs.

  • Potential for longterm collaboration and growth within the company.

Join us in delivering exceptional customer service and become a valued member of our team. If you are a selfmotivated individual with a passion for helping others we encourage you to apply today.

Key Responsibilities: Handle customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer issues effectively, ensuring a positive customer experience. Maintain detailed records of customer interactions and transactions. Provide product and service information to customers. Collaborate with team members and other departments to achieve customer satisfaction goals. Adhere to company policies and procedures. Proven customer service experience, preferably in a remote setting. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to work independently and manage time effectively. Proficiency in using customer service software and tools. Reliable internet connection and a quiet, professional work environment. High school diploma or equivalent; additional qualifications will be a plus.

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