Associate IT Service Delivery Manager

2 weeks ago


Gaithersburg, United States designDATA Full time

Established in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with organizational objectives, ensuring staff have the resources they need to thrive. Our services include 24/7 technical support, data center and cloud services, cybersecurity solutions, end-user training, and enterprise-level consulting. designDATA is a Microsoft Gold Certified, HP, VMware Enterprise, Cisco Premier Certified, Venture Tech Network, Symantec and Lenovo Partner.


The Associate IT Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure.


ESSENTIAL FUNCTIONS:

Account Management

• Manage 8 to 10 client accounts with the support of a dedicated cross functional team

• Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals

• Motivate clients to adopt designDATA infrastructure and IT offerings

• Analyze clients’ environments and needs regularly to identify new sales opportunities

• Meet with clients regularly to ensure satisfaction with our services

• Establish and maintain key relationships with our clients

• Obtain, evaluate, and select quotes from vendors and partners to meet client needs

• Ensure both the company and clients adhere to contract terms

• Plan and organize daily activities related to operations and customer service

• Coordinate and manage client equipment acquisition and scheduled maintenance

• Act as the client's authorized representative as needed for other technology vendors


Customer Service

• Communicate and escalate issues as needed with the senior leadership team

• Act as the point of contact for client concerns and escalate issues appropriately

• Identify and promote opportunities to improve our processes and service delivery

• Schedule client maintenance periods and downtime with the client and designDATA

• Act as Incident Manager for issues affecting clients during regular business hours

• Participate in the On-Call Operations Manager rotation for after-hours incidents

• Client Documentation to enhance optimal service efficiency

• Client Health Management

• Client Retention and Contract Renewals to maintain MRR

• CBR process adherence and Improvements

• Client Meeting adherence and Improvements


Project Management

• Meet with internal subject matter experts and resource managers to plan and staff projects

• Keep clients informed, manage their expectations, and drive delivery of their dependencies

• Keep our leadership team informed of project status, including new risks and needs

• Manage project pipeline and assigned quota


QUALIFICATIONS:

• Bachelor’s degree preferably in information technology management or related field

• 3+ years of progressive IT experience

• IT management and/or supervisory experience desired but not required

• Proven track record managing a diverse technology group in a fast-paced and customer- focused team environment

• Current CompTIA Project+ or willing to obtain a Project Management certification within 9 months



  • Gaithersburg, United States Design Data Systems, Inc. Full time

    Job DescriptionJob DescriptionEstablished in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with...


  • Gaithersburg, United States designDATA Full time

    Established in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with organizational objectives,...


  • Gaithersburg, United States designDATA Full time

    Established in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with organizational objectives,...


  • Gaithersburg, Maryland, United States PerkinElmer Full time

    Responsibilities: Ensure operational performance metrics are met per agreementDefine and lead execution of account growth and margin expansion actionsResponsible and accountable to deliver monthly revenue and margin forecast for assigned accountPartner with Service Operations regarding service parts planning, procurement and inventory and vendor management...

  • CQV Manager

    2 weeks ago


    Gaithersburg, United States IT MINDS L.L.C. Full time

    Job DescriptionJob DescriptionSr. CQV ManagerLOA: 12 moGaithersburg, MDClient is looking for a C&Q Manager to assist the GERE Americas Team with two projects currently in the Basic Design phase .This is expected to be a full time position (40 hours per week) through March 2026 and move to 20 hours per week thereafter until September 2026 (the end of the...

  • CQV Manager

    7 days ago


    Gaithersburg, United States IT Minds LLC Full time

    Sr. CQV ManagerLOA: 12 monthsGaithersburg, MD Client is looking for a C&Q Manager to assist the GERE Americas Team with two projects currently in the Basic Design phase.This is expected to be a full-time position (40 hours per week) through March 2026 and move to 20 hours per week thereafter until September 2026 (the end of the assignment).Attached you will...

  • Cqv Manager

    6 days ago


    Gaithersburg, United States IT Minds Llc Full time

    **Sr. CQV Manager** **LOA: 12 months** **Gaithersburg, MD** Client is looking for a C&Q Manager to assist the GERE Americas Team with two projects currently in the Basic Design phase. This is expected to be a full-time position (40 hours per week) through March 2026 and move to 20 hours per week thereafter until September 2026 (the end of the...


  • Gaithersburg, United States IT MINDS L.L.C. Full time

    Job DescriptionJob DescriptionSr. CQV Manager LOA: 12 months Gaithersburg, MDRate: $65/hr on C2CClient is looking for a C&Q Manager to assist the GERE Americas Team with two projects currently in the Basic Design phase . This is expected to be a full time position (40 hours per week) through March 2026 and move to 20 hours per week thereafter until September...


  • Gaithersburg, Maryland, United States opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Sr. Systems Engineer

    1 month ago


    Gaithersburg, United States SMART IT People Full time

    Sr. Systems Engineer - Storage Services - Germantown, MD Full-time position Germantown/Gaithersburg, MD (Must live within 1 to 2 hour drive) SMART IT People has an exciting full-time opportunity for a Sr. Systems Engineer in Storage Services with one of our clients in the Germantown/Gaithersburg, MD area. This is a remote role but must be available to...


  • Gaithersburg, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care has an immediate opening for a **Client Services Associate** **in our **Gaithersburg, MD Home Health Senior Living** office. Through hands-on experience, **Client Services Associates **at BAYADA learn all aspects of managing and growing a caseload and recruiting staff in order to become a Client Services Manager. **Responsibilities...


  • Gaithersburg, United States VALIDATION ASSOCIATES LLC Full time

    Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify...

  • Service Manager

    24 hours ago


    Gaithersburg, Maryland, United States Goodyear Full time

    Goodyear. More Driven. IMMEDIATELY HIRING – APPLY TODAY Are you ready to Build a Better Future? If you are looking for more than a job begin your career with the tire and auto service innovation leader with over 120 years of experience Details: Full Time Employment Payrate - $26-$30 Hourly Work Location: 457 North Frederick Avenue Gaithersburg, MD 20877...

  • Delivery Driver

    5 days ago


    Gaithersburg, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionCompany DescriptionDomino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Domino’s Pizza franchises and is globally...


  • Gaithersburg, United States AstraZeneca Full time

    Are you ready to be part of the future of healthcare? Are you able to think big, be bold, and harness the power of digital and AI to tackle longstanding life sciences challenges? Then Evinova, a new health tech business part of AstraZeneca might be for you! As the Product Director, Clinical Data Delivery, you will have ownership responsibilities of the...

  • Service Manager

    7 days ago


    Gaithersburg, United States Fitzgerald Auto Malls Full time

    Apply Job Type Full-time Description Hiring Immediately, Service Manager. Excellent compensation and benefits. Fitzgerald Auto Malls is one of the premier automotive companies in Maryland, Pennsylvania and Florida! We currently employ over 1600 professional associates within our organization and we offer endless opportunities for all to succeed. We...


  • Gaithersburg, United States Actalent Full time

    Description: * Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. * Develops client relationship and understanding of client business and product...

  • Service Manager

    1 week ago


    Gaithersburg, United States Fitzgerald Auto Malls Full time

    Job DescriptionJob DescriptionDescription:Hiring Immediately, Service Manager. Excellent compensation and benefits.Fitzgerald Auto Malls is one of the premier automotive companies in Maryland, Pennsylvania and Florida! We currently employ over 1600 professional associates within our organization and we offer endless opportunities for all to succeed. We...


  • Gaithersburg, United States Parker-Pearce - Service Experts Full time

    **Position Title**:Customer Service Specialist** **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited...


  • Gaithersburg, United States PetVet Care Centers Full time

    Veterinary Referral Associates is looking for a full time, Client Service Department Manager in our busy 24-hour veterinary emergency and specialty hospital in Gaithersburg, MD. This position is full-time with a flexible, swing shift schedule, 5 days a week and does require weekend availability each weekend. The Client Service Department Manager plays a...