Tier 2 Desktop Support Engineer

2 weeks ago


New York, United States Gambit Technologies Full time

Tier 2 Desktop Support Engineer (Windows & Mac) - Open Ended Contract (3+ Years Duration)


Are you ready to take your expertise in desktop engineering and technical support to the next level while making a tangible difference in the world? We have an exciting opportunity that might just be the perfect fit for you.


We are currently seeking an experience Tier 2 Desktop Support Engineer (Windows & Mac) to join one of the leading media, technology, and financial institutions in NYC. But this isn't just any ordinary role – it's with a special division dedicated to driving positive change across the globe. From Arts and Education to Environment and Public Health, our mission is clear: to save and improve lives worldwide.


As a Tier 2 Desktop Support Engineer, you will be at the forefront of our efforts, interfacing daily with C-Level Executives and collaborating closely with internal technology teams. Your responsibilities will include:


  • Proving Tier 2 & executive support with efficiency and professionalism to Windows & Mac Users
  • Utilizing desktop management tools such as SCCM, JAMF, Bomgar for seamless operations
  • Managing Group Policy and Active Directory/Exchange to ensure efficient system administration
  • Leveraging Cloud services like Azure, G-Suite, and O365 to enhance productivity and scalability
  • Communicating effectively to bridge the gap between technology and business objectives



To thrive in this role, you'll need:

  • 3-10 years of experience in desktop engineering and technical support
  • Windows & Mac Experience
  • Proven expertise in desktop security and management tools (SCCM, JAMF, Intune, Bomgar etc.)
  • Previous administration rights to Active Directory & Exchange
  • Exceptional communication skills to engage with stakeholders at all levels
  • Previous Windows Migration experience



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