Senior Relationship Manager

1 month ago

West Des Moines, United States Gilbert & Cook, Inc Full time

Relationship Manager


Summary


The Relationship Manager plays a vital role in supporting the Advisor in delivering exceptional service to clients by managing comprehensive administrative responsibilities, preparing client meetings, and fostering strong client relationships. This position requires expertise in client service, complex problem-solving, and communication, along with the ability to be detailed, organized, and motivated in their work.


Role Responsibilities

  • Support Senior-Relationship Manager and Advisor in delivering service to clients through meeting material preparation, post-meeting action item execution and day-to-day administration.
  • This role typically supports client meetings without requiring regular attendance.
  • Enhance client experience by building and maintaining strong relationships addressing issues and ensuring timely communication for administrative inquiries.
  • Actively participate in a collaborative team environment designed to provide holistic client management and deliver high-quality service.
  • Prepare and execute administrative responsibilities and organization of files and paperwork for client meetings, including implementation & follow-up.
  • Communicate with clients regarding administrative inquiries and needs as they arise.
  • Executing accurate and efficient processing of client account transactions.
  • Preparing investment account and insurance paperwork including follow-up and confirmation of implementation.
  • Comply with all industry rules and regulations to ensure compliance.
  • Proactively help to resolve issues or concerns in a fast-paced team atmosphere.
  • Actively and productively participate in weekly team meetings.


Candidate Requirements

  • 2 years of proven experience in the financial services realm (financial adviser, controller, planner, specialist, banker, accountant, or related experience)
  • Strong communication and presentation skills
  • Strong time management and organizational skills – ability to handle multiple responsibilities and take initiative in a high-volume work environment
  • Accuracy, attention to detail, and the ability to explain complex information clearly and simply
  • Excellent PC knowledge and ability to operate database systems
  • Capability and desire to demonstrate the Gilbert & Cook Core Values

Preferred

  • degree, CFP certification or interest in obtaining certification
  • Microsoft suite of programs with an emphasis on Excel
  • with a Client Relationship Management system (CRM) or Workflow

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