Director of Security
4 weeks ago
Job Specific
- Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards
- Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner
- Direct and maintain continuous physical property rounds by Security personnel
- Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms
- Resolve, document, and track all security related issues or problems
- Interact and coordinate activities with Risk Management
- Respond to all general liability insurance claims
- Chair property Safety Committee and coordinate all monthly safety meetings
- Direct the development of hotel safety incentive/loss prevention program
- Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure
- Coordinate the timely preparation of all Security logs, shift reports, and other permanent records
- Maintain driver's list of hotel employees who are approved to operate company vehicles
- Review all reports regularly for completeness and accuracy
- Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
- Compile monthly reports and forward to corporate office
- Inform General Manager of all matters concerning safety and security
- Prepare annual department budget and manage department costs, updating the budget if operational forecasts change significantly
- Produce weekly schedules
- Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures
- Work with hotel department managers to coordinate hotel safety program
- Work with department managers to develop customized work area safety sheets
- Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel.
- Set and maintain standards for all investigations
- Conduct detailed investigations into work-related injuries
- Responsible for the search, storage and return of all lost and found items
- Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff.
- Conduct an annual inventory of all chemicals used by all departments in the hotel
- Instruct and supervise new Security personnel during their first few months of employment
- Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy
- Whenever feasible, rotate job assignments to expand each Security Officer's experience and understanding of various safety functions
- Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees
- Oversee TIPS and first-aid training of all Security officers
- Oversee scheduling of all Security personnel
- Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information
- Network with other local hotel Security Directors to discuss security related issues
- Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production
- Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system
- Develop and maintain all alarm systems, including cashier's hold-up button, accountant's safe, and fire alarms
- Maintain CCTV security system and radio and paging equipment
- Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information
- Maintain comparison statistics:
- Room losses
- Total number of incidents
- Number of employee accidents and resultant cost in terms of money and lost work
- Number of guest accidents
- Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures)
- Coordinate random bag and locker checks as necessary
- Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards• Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Qualifications
- Excellent communication skills - oral and written
- Outstanding organization, planning, and leadership skills
- Thorough knowledge of OSHA regulations
- Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnelAble to make decisions on imperfect information
- Agility in multi-tasking
- Bias toward action
- Strong investigative skills
- Able to work a flexible schedule, including weekends and holidays
Education:
- Bachelor degree in related field
Experience:
- Minimum five years experience as a hotel Director of Security or five years law enforcement management experience
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