Customer Service Representative

3 days ago


Manhattan, United States Hustle Notice Biz Full time
Customer Service Representative

Department: Hustle Notice Biz

Employment Type: Full Time

Location: Kansas, MO

Compensation: $725 - $1,050 / week

Description

Job Title: Customer Service Representative

Job Summary: The Customer Service Representative will be the primary point of contact for customers, ensuring a positive experience by addressing inquiries, resolving issues, and providing information about the company's products and services. This role requires excellent communication skills, a customer-focused attitude, and the ability to handle multiple tasks efficiently.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and in-person in a professional and timely manner.
  • Resolve customer issues and complaints, ensuring satisfaction and maintaining company standards.
  • Process orders, returns, and exchanges accurately.
  • Maintain detailed records of customer interactions and transactions in the company's CRM system.
  • Collaborate with internal departments to resolve customer concerns or escalate issues when necessary.
  • Provide product and service information to customers and assist in identifying solutions that meet their needs.
  • Monitor and ensure compliance with company policies and procedures in all interactions.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; associate degree or higher preferred.
  • Previous experience in a customer service role is an advantage but not required for entry-level candidates.
  • Strong verbal and written communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and familiarity with CRM systems is a plus.
  • Empathetic and patient approach to handling customer concerns.

Benefits
  • Health insurance
  • Paid time off
  • Retirement plan options
  • Professional development opportunities
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