Customer Service Representative

15 hours ago


Manhattan, United States SRG Government Services Full time
Customer Service Representative

SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.

Title: Customer Service Representative
Location: Kansas City, MO
Industry: Healthcare
Salary: $19-21hr
Schedule: Mon-Fri, 8am-5pm
Employment Type: Direct hire

Job Summary
In this position, you are responsible for delivery and set-up of equipment at the delivery address. Educates the patient and/or caregiver on the safe use and maintenance of the delivered item.

Responsibilities:
Job Summary
We are seeking a dedicated Customer Service Rep to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement.

Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

  • Assists with updating respiratory grid
  • Clears previous day's route and checks all paperwork for accuracy and completeness
  • Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
  • Completes SOPs/CMNs and documents on tracking log
  • Complies with all applicable company policies and procedures to meet JCAHO and company standards
  • Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
  • Maintains referral log
  • Monitors office supplies
  • Prepares deposit for location on a weekly basis
  • Prepares invoices for next day routes
  • Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
  • Provides service for all retail/walk-in equipment requests
  • Provides technical assistance to customers
  • Verifies Medicare, Medicaid, and private insurance coverage information
  • Works with outside agencies to resolve customer issues
  • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
  • Performs other duties as assigned

Qualifications:
Employment is contingent on
  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Required Education and/or Experience
  • High school diploma or GED equivalent, required
Preferred Education and/or Experience
  • Experience with medical equipment, preferred
  • Experience with medical billing practices and of billing reimbursement, preferred
  • Experience in medical field and administrative record management, preferred
  • One year of related work experience, preferred
  • Medical terminology, preferred
Skills and Competencies
  • Accurately perform simple mathematical calculations
  • Effectively communicate in English; both oral and written
  • Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
  • Maintain confidentiality, discretion and caution when handling sensitive information
  • Multi-task along with attention to detail
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Work independently and as part of a team
Machines, Equipment and Technical Abilities
  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Physical Demands
  • Lift and carry office equipment at times
  • Requires lifting (minimum of 35 pounds) and transporting of patient equipment
  • May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires sitting, walking, standing, talking and listening
  • Requires close vision to small print on computer and/or tablet and paperwork

EOE/ADALearn More

  • Manhattan, United States ca-machine Full time

    Job OverviewWe are looking for an efficient and skilled Customer Service Representative. Your role is to provide customer support to the clients, respond to their queries and resolve them as soon as possible so as to maintain healthy relations with the customers. You will be in direct contact with the clients so you should have clear knowledge about products...


  • Manhattan, Kansas, United States Firehouse Subs - Broadway VillageManhattan Marketplace Full time

    Job Title: Customer Service Representative">About Firehouse Subs - Broadway Village/Manhattan Marketplace:We are a fast-paced restaurant committed to providing high-quality food and exceptional customer service.">Salary Range: $15-$18 per hourThis estimate is based on industry standards and location-specific factors.">Job Description:As a Cashier, you will...


  • Manhattan, United States SP Plus Corporation Full time

    Overview:SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment,...


  • Manhattan Beach, United States Circle K Full time

    Circle K - 1865 Manhattan Beach Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...


  • Manhattan Beach, California, United States Chevron Full time

    Job Summary:Chevron Stations Inc. is seeking a Customer Service Representative/Cashier to provide exceptional guest service and conduct all point-of-sale activities accurately and safely. The ideal candidate will be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus.Key...


  • Manhattan, United States Crash Champions Full time

    Champions Do More: At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600...


  • Manhattan, Kansas, United States Tailwind Group Inc Full time

    Job DescriptionThe Community Assistant position at Tailwind Group Inc is an exciting opportunity to provide exceptional customer service and administrative support to our residents and office staff. As a key member of our team, you will play a critical role in maintaining the reputation of our property, The Quarters Manhattan, which offers 228 units and 696...


  • Manhattan, Kansas, United States Farm Bureau Financial Services Full time

    We are seeking a highly skilled Customer Service Representative Underwriter to join our team at Farm Bureau Financial Services. In this role, you will be responsible for ensuring the continuous growth of the company by selecting desirable personal lines business.Your duties will include re-underwriting existing business with the objective of modifying or...


  • Manhattan, New York, United States ERS Medical Full time $25 - $35 per hour

    About Our Company: ERS Medical is dedicated to providing outstanding healthcare solutions along with exceptional client support. Our mission is to significantly contribute to the healthcare sector through innovative methods and a caring service approach.We are in search of a passionate and approachable Customer Support Representative to become part of our...


  • Manhattan, Kansas, United States PetSmart Full time

    PetSmart, Inc. is looking for a talented Sales Associate to join our retail team! As a key member of our sales team, you will be responsible for driving sales growth and providing exceptional customer service to our pet-loving customers.Your primary responsibilities will include:Welcome customers to the store and create a positive first impression.Process...


  • Manhattan, United States Farm Bureau Financial Services Full time

    Member Service Representative I Are you looking to start your career at a place that cares about its employees and invests in you through continued training and education? Do you thrive on teamwork and want to experience professional satisfaction and growth at an insurance organization that’s focused on Protecting Livelihoods and Future? Are you...


  • Manhattan, United States Farm Bureau Financial Services Full time

    Customer Service Representative Underwriter ***Will fill at the appropriate level based on experience*** Do you thrive in a work environment where you must multi-task and have strong organization skills? Are you a go-getter with high initiative, a positive attitude and strong customer service experience? Would you like a career where you can develop your...


  • Manhattan, Kansas, United States Waters Hardware Full time

    Join Waters Hardware as a highly motivated and customer-focused Cashier in our bustling Manhattan store. As a key member of our team, you will play a vital role in providing exceptional service to our valued customers.About the JobThis part-time opportunity offers flexibility and variety, with the potential for full-time availability after the new year. We...


  • Manhattan, United States Ascension Full time

    Details Department: DME Home Care Schedule: Full Time, 40 hours weekly, Monday - Friday, 8:30am - 5pm Hospital: Ascension Via Christi Home Medical Location: 2439 Claflin Rd Manhattan, Kansas 66502 Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term...


  • Manhattan, United States Wedgewood Pharmacy Full time

    Great Care, Delivered™ is the promise that we make to our customers. If you have a passion for helping animals, and a love for serving others – we want you to help us deliver on that promise by joining our Commercial Customer Care Team.  When will you work? You will work on-site in our Manhattan, KS location. Hours are Monday - Friday in the 8:00...


  • Manhattan, Kansas, United States Walmart Full time

    Role and ResponsibilitiesAs a Customer Service Associate at Walmart, your primary role is to assist customers with their purchases, answer questions, and provide excellent customer service. You will also be responsible for managing inventory levels, restocking shelves, and maintaining a clean and organized store environment.Key Responsibilities• Assist...


  • Manhattan, New York, United States ERS Medical Full time $25 - $35 per hour

    About UsERS Medical is committed to providing outstanding healthcare solutions and exceptional client support. Our goal is to make a significant impact in the healthcare sector by offering innovative methods and a caring service approach.We are looking for a skilled and friendly Customer Service Ambassador to join our team. This individual will be...


  • Manhattan, United States kstate CREDIT UNION Full time

    About Uskstate CREDIT UNION has been a trusted financial partner in the community for 78 years. Our commitment to providing superior products and services that meet real needs and provide lasting value sets us apart.Job OverviewWe are seeking a Member Service Specialist to join our team. This role requires strong communication skills, a positive attitude,...

  • Sales Representative

    1 month ago


    Manhattan, United States Mondelez International Full time

    Job DescriptionJoin our Mission to Lead the Future of Snacking. Are you ready to make it happen at Mondelz International?Sales RepresentativeBecome one of our Sales Representatives by maximizing sales, effective planning and order-writing, as well as supporting and completing incidental activities such as merchandising, shelving and pricing, the Sales...


  • Manhattan, United States ENVOY AIR INC. Full time

    Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: * Amazing employee...