Member Service Center Representative

3 weeks ago

Lathrup Village, United States Michigan First Full time
27000 Evergreen
Lathrup Village

48076

Member Service Center Representative – 365 Live Call Center

 

 

Schedule: Five days per week, 8 hours per day. The two days off per week will include either Saturday or Sunday, and the other will be during the work week.

 

Available Shifts:

  • 8am-5pm
  • 9am-6pm
  • 10am-7pm
  • 12p-9pm

Pay: This position has a starting pay of $18.00+/hour, based on experience.

 

Summary:

Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we’ve got the perfect position for you in our Call Center.


Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they’ll be able to hang up the phone feeling confident and satisfied.

 

What You’ll Do:

  • Deliver stellar service to credit union members. No slackers here 
  • Serve as a face (well, voice) for our brand. Happy, confident, positive – that’s who we are.
  • Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to pinpoint a member’s issue and talk them through the solution – whether it’s a problem with online banking, account information, or just a general inquiry. You may even take some loan applications
  • Follow through. If you can deliver on promises and make sure all details are covered, you’ll LOVE it here at Michigan First

What We Are Looking For:

  • Outgoing, personable candidates. You must truly love people to work here.
  • Team members to work one of three shifts – we have opportunities around the clock
  • Previous retail/customer service experience.
  • Call Center and/or financial institution experience is a plus.
  • Strong computer skills. You’ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best
  • Education. You’ll have to be able to learn our processes, products, and services quickly and thoroughly. That’s what we’re here for, after all You’ll need a high school diploma/GED. An Associate’s degree in business or a related field is a plus

Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

 

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

 

Michigan First highlights:

  • 500 team members
  • 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit
  • Industry leader in community support and charitable giving through the Michigan First Foundation
  • Member Services Call Center operates 24/7/365
  • Over $1.5 Billion in assets

 

Awards Michigan First Credit Union has been the proud recipient of:

  • 2024 Best & Brightest in the Nation
  • 2024 Best & Brightest in Metro Detroit
  • 2024 Best & Brightest in West Michigan
  • 2024 Best Credit Unions to Work For
  • 2024 Crain’s Cool Places to Work
  • 2024 Detroit Free Press Top Workplaces
  • 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
  • 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)

Benefits and perks of joining our award-winning team include:

  • Very competitive pay
  • Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
  • 401(k) - 100% match up to 5% deferral
  • Tuition reimbursement for both Undergraduate and Graduate degree program
  • Access to a complimentary concierge service that assists with nearly any item on your to-do list
  • Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
  • Wellness initiatives and events throughout the year to help team members stay healthy
  • Loan discounts for certain secured and unsecured loans and mortgages
  • Opportunities for pay increases, incentives and profit-sharing, based on performance
  • Onsite subsidized top notch Cafe 26 for team members' use
  • Onsite bowling center

 

 

 

 

 

 

Michigan First Credit Union is an Equal Opportunity Employer.

Learn More

  • Member Service Center Representative

    4 weeks ago

    Lathrup Village, United States Michigan First Full time

    27000 EvergreenLathrup Village48076Member Service Center Representative – 365 Live Call Center  Schedule: Five days per week, 8 hours per day. The two days off per week will include either Saturday or Sunday, and the other will be during the work week. Available Shifts:8am-5pm9am-6pm10am-7pm12p-9pmPay: This position has a starting pay of $18.00+/hour,...

  • Member Service Center Representative

    4 weeks ago

    Lathrup Village, United States Michigan First Full time

    27000 EvergreenLathrup Village48076Member Service Center Representative – 365 Live Call Center  Schedule: Five days per week, 8 hours per day. The two days off per week will include either Saturday or Sunday, and the other will be during the work week. Available Shifts:8am-5pm9am-6pm10am-7pm12p-9pmPay: This position has a starting pay of $18.00+/hour,...

  • Emergency Center RN

    4 weeks ago

    Lathrup Village, United States Corewell Health Full time

    About the OpportunityWe are seeking a skilled and compassionate Registered Nurse to join our team at Corewell Health's Emergency Center in Dearborn. This is an exciting opportunity for a motivated professional to provide high-quality patient care in a fast-paced environment.Job SummaryThe RN will be responsible for assessing, planning, implementing, and...

  • Wellness Center Staff Member

    2 days ago

    Greenwood Village, Colorado, United States Center for WellnessMD Full time

    The Center for Wellness MD is a fast-paced and dynamic med spa that is seeking an experienced Healthcare Assistant to join our team. As a key member of our staff, the successful candidate will be responsible for providing high-quality patient care and supporting our medical team in all aspects of their work.About the JobThe ideal candidate will have a strong...

  • Member Service Representative

    4 weeks ago

    Westworth Village, United States Navy Federal Credit Union Full time

    Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....

  • Human Resources Generalist

    4 weeks ago

    Lathrup Village, United States Michigan First Credit Union Full time

    Location : Address 27000 Evergreen Location : City Lathrup Village Location : Postal Code 48076 ResponsibilitiesJOB SUMMARY: The Human Resources Generalist works on many facets of HR. Duties include payroll/benefit administration, recruiting/selection, and working on various projects that impact the overall HR objectives and strategy. The ideal candidate is...

  • Human Resources Generalist

    4 weeks ago

    Lathrup Village, United States Unavailable Full time

    Location : Address 27000 Evergreen Location : City Lathrup Village Location : Postal Code 48076 Responsibilities JOB SUMMARY: The Human Resources Generalist works on many facets of HR. Duties include payroll/benefit  administration, recruiting/selection, and working on various projects that impact the overall HR objectives and strategy. The ideal...

  • Front Desk Clerk-Internal Medicine-Contingent

    2 weeks ago

    Lathrup Village, United States Henry Ford Health System Full time

    + Department: Ascension Medical Group - Dr Basel Brikho + Schedule: PRN: Monday & Wednesday, 8:00a - 4:30p + Hospital: Providence Hospital + Location: Lathrup Village Must speak Arabic and/or Chaldean Work in a customer service capacity providing administrative and clerical support to patients and...

  • Member Services Representative

    8 months ago

    Westlake Village, United States Crunch Fitness Full time

    Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet all members & guests with a smile and wish them well as they exit the club Check in all members and guests in accordance with company procedures Facilitate any...

  • Customer Service Representative

    5 months ago

    Westlake Village, United States iPayment Full time

    The Customer Service Representative is responsible for answering merchant inquiries in a high-volume, fast paced call center environment. They are required to meet/exceed merchant expectations and maintain an excellent image for the company. By leveraging probing questions and effective listening skills, the Customer Service Representative will provide...

  • Customer Service Representative

    3 weeks ago

    Westlake Village, United States iPayment Inc. Full time

    The Customer Service Representative is responsible for answering merchant inquiries in a high-volume, fast paced call center environment. They are required to meet/exceed merchant expectations and maintain an excellent image for the company. By leveraging probing questions and effective listening skills, the Customer Service Representative will provide...

  • Customer Service Representative

    2 weeks ago

    Westlake Village, United States iPayment Inc. Full time

    The Customer Service Representative is responsible for answering merchant inquiries in a high-volume, fast paced call center environment. They are required to meet/exceed merchant expectations and maintain an excellent image for the company. By leveraging probing questions and effective listening skills, the Customer Service Representative will provide...

  • Customer Service Representative

    2 weeks ago

    Elk Grove Village, Illinois, United States Ascension Full time

    Company OverviewAscension Illinois is a leading non-profit health system delivering compassionate care throughout Chicago and its surrounding suburbs. Our team of over 17,000 associates and 600 providers are dedicated to providing personalized care to all.Job DescriptionWe are seeking a Customer Service Representative to join our team in Cardiology and...

  • Neuro Surgical Nurse Practitioner

    3 weeks ago

    Lathrup Village, United States Corewell Health Full time

    About Corewell HealthAt Corewell Health, we strive to provide exceptional patient care while fostering a collaborative and inclusive work environment. Our commitment to equity and diversity is reflected in our mission to advocate for the health of our patients, communities, and team members.Nursing ExcellenceWe are seeking an experienced Registered Nurse...

  • Client Service Representative

    2 weeks ago

    Greenwood Village, Colorado, United States Addison Group Full time

    Client Service Representative Job SummaryWe are seeking an experienced Client Service Representative to join our team in Loan Processing. As a key member of our operations team, you will be responsible for managing the flow of mortgage loan data, ensuring compliance with operational policies, and providing exceptional service to internal and external...

  • Client Services Representative

    1 day ago

    Lake Village, Arkansas, United States H&R Block Full time

    We are seeking a Client Services Representative to join our team at H&R Block. In this role, you will provide exceptional customer service and support to clients while maintaining a positive and welcoming atmosphere in the office.Key Responsibilities: The Client Services Representative will be responsible for greeting clients, answering phone calls,...

  • Customer Service Representative

    3 weeks ago

    Bay Village, United States Brad Larson - State Farm Agent Full time

    Benefits:Simple IRABonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Brad Larson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the...

  • Customer Service Representative

    2 weeks ago

    Queens Village, United States Don Enga - State Farm Agent Full time

    Benefits: 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off Profit sharing Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Don Enga - State Farm Agent, you will generate the kind of...

  • Customer Service Representative

    2 weeks ago

    Bay Village, United States Brad Larson - State Farm Agent Full time

    Benefits: Simple IRA Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Brad Larson - State Farm Agent, you will...

  • Sales Service Representative

    2 weeks ago

    Bay Village, Ohio, United States Hannaford Supermarkets Full time

    Salary RangeThe estimated hourly salary range for this position is $15.00 - $19.65 per hour, depending on location and experience.Job DescriptionThis Sales Service Representative role is an exciting opportunity to join our retail team as a cashier sales associate. As a key member of the store staff, you will be responsible for:Providing excellent customer...