IT Services Engineer

About the job IT Services Engineer About Us Contemporary Amperex Technology Kentucky (CATK) is the US battery manufacturing subsidiary of Contemporary Amperex Technology Co., Limited (CATL). CATL is a global leader in research, development and manufacturing of battery energy storage system for vehicles, grid scale, and maritime applications. In 2024, CATL accounts for over 37% of global EV battery installed capacity. CATL has been the largest battery manufacturer in the world for the last 7 years. The Company is committed to providing cutting-edge solutions for global new energy applications. Position Overview: We are seeking a skilled IT Service Support Engineer to join our dynamic IT team. The ideal candidate will be responsible for providing top-notch technical support to our internal and external clients, ensuring the smooth operation of our IT infrastructure. This role requires strong problem-solving skills, excellent communication, and the ability to handle multiple tasks simultaneously. Key Responsibilities: Provide first-level or second-level support to remote users or on-site users for hardware and software issues, including troubleshooting and resolving technical problems. Assist in the installation, configuration, and maintenance of computer systems, software, and networks. Respond to user inquiries, diagnose issues, and offer solutions in a timely and efficient manner. Maintain accurate records of all support requests, resolutions, and follow-up actions. Collaborate with other IT team members to implement and improve IT processes and solutions. Ensure the security and integrity of the company's IT infrastructure and security policy. Manage IT assets in areas. Assist in the development and implementation of IT policies and procedures. Provide training and support to end-users on various software applications and systems. Stay updated with the latest industry trends and technologies to provide innovative support solutions. Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. - 1 year work or intern experience in related domain. Proven experience as an IT Support Engineer or similar role. Strong knowledge of operating systems such as Windows 10/11, Windows Server, Active Directory, network configurations, Microsoft Office, M365, and hardware components. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Proficient oral, written in both English & Mandarin is required. Strong communication skills, both written and verbal. Customer-focused mindset with a commitment to providing high-quality service. Team spirit and user satisfaction driven Preferred Skills: Experience with IT service management (ITSM) tools. Knowledge of cloud computing technologies and platforms. Understanding of cybersecurity principles and practices. Physical Requirements: Ability to move around work sites, which may include walking, standing, and climbing ladders or stairs. Flexibility to bend, kneel, or crouch, particularly when inspecting installations or troubleshooting. Capability to lift and carry moderate weights, typically up to 25-50 pounds. Occasional lifting of heavier items may be required. Ability to work in various environments, including offices, construction sites, and manufacturing facilities. Willingness and ability to travel to various job sites, which may require driving or other forms of transportation. Benefits: Competitive salary commensurate with experience. Comprehensive benefits package including medical, dental, and vision coverage. 401(k) retirement savings plan with company match. Paid time off and holidays. Professional development opportunities.